Experienced Customer Care Representative – Home Service Solutions – 100% Remote
At arenaflex, we're revolutionizing the way homeowners maintain and repair their most valuable asset – their home. As a leading provider of comprehensive home service plans, we bring over 50 years of experience in protecting our members' homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. arenaflex is a cutting-edge, one-stop app for home repair and maintenance, empowered by our innovative Streem technology. This technology enables homeowners to connect in real-time with pre-qualified experts via video chat to diagnose and solve their problems. Our app also offers a range of benefits, including DIY tips, discounts, and more. We're seeking an experienced Customer Care Representative to join our team and provide exceptional service to our customers and business partners. As a key member of our team, you will be responsible for representing arenaflex to our customers and business partners, acquiring knowledge of our product coverage, and adhering to our departmental guidelines, policies, and procedures.
Responsibilities:
As a Customer Care Representative, you will be responsible for:
- Assisting customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence, and/or electronic communication according to all policies, procedures, and contract coverage
- Explaining and upholding contract coverage to customers and/or contractors
- Following up with customers, contractors, and/or business partners to ensure customer service issues are resolved
- Maintaining current knowledge of all policies, procedures, programs, and completing required continuing education courses
- May assume other duties as assigned
Key Responsibilities:
* Provide exceptional customer service to our customers and business partners
- Acquire knowledge of our product coverage and stay up-to-date on all policies, procedures, and programs
- Utilize problem-solving and decision-making skills to resolve customer service issues
- Work effectively in a fast-paced environment and adapt to changing priorities
- Collaborate with internal teams to ensure seamless customer experience
Qualifications:
* Minimum Education: High school diploma or general education degree (GED) required
- Minimum Experience: 1+ years of experience preferred
- Required Skills:
+ Computer literacy + Problem-solving and decision-making + Attention to detail + Multi-tasking + Adaptability in a fast-paced environment
- Preferred Skills:
+ Customer service experience and/or training
Essential Functions:
* Ability to be on video call as required during working hours
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and decision-making skills
Benefits:
* Competitive hourly rate between $15 to $17/hr
- Additional rewards and incentives for eligible roles
- Holistic benefits package including:
+ Health, wellbeing, and financial components + Insurance for medical/pharmacy, dental, vision, life, and disability + Weight loss and smoking cessation programs + Matching 401(k) and employee stock purchase plan
Why Join arenaflex?
* Opportunity to work with a leading provider of comprehensive home service plans
- Collaborative and dynamic work environment
- Comprehensive benefits package
- Opportunity for career growth and professional development
- Flexible remote work arrangement
How to Apply:
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits. Apply Now! Apply for this job