Experienced Guest Service Representative – Disability Access Service Video Chat Specialist

Join arenaflex, a world-renowned entertainment and media conglomerate, as a Sales and Solutions (S&S) Video Chat Specialist in our Disability Access Service (DAS) team. As a key member of our Guest Service team, you will play a vital role in providing exceptional support to our Guests with disabilities, ensuring they have an unforgettable experience at our theme parks and resorts.

About arenaflex

arenaflex is a global leader in the entertainment industry, renowned for its innovative storytelling, immersive experiences, and commitment to excellence. With a rich history spanning over nine decades, we have become a household name, synonymous with magic, wonder, and joy. Our mission is to create a world where imagination knows no bounds, and our Guests can escape the ordinary and experience the extraordinary.

About the Role

As a Sales and Solutions (S&S) Video Chat Specialist, you will be responsible for assisting Guests with disabilities in registering for the Disability Access Service (DAS) through our video chat platform. You will provide personalized support, answering questions, and addressing concerns related to our accessibility services, ensuring that every Guest has a seamless and enjoyable experience. Your expertise in planning bookings and navigating our systems will be invaluable in delivering an exceptional Guest experience.

Key Responsibilities:

* Assist Guests with disabilities in registering for the Disability Access Service (DAS) through our video chat platform

• Provide personalized support, answering questions, and addressing concerns related to our accessibility services
• Utilize your technical skills to navigate our systems, including Microsoft Office Tools and Guest Service Suite
• Handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing
• Demonstrate strong problem-solving and decision-making skills to resolve complex issues
• Comfortably ask discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation
• Collaborate with other teams to ensure seamless Guest experiences

Essential Qualifications:

* Sales and Service Experience in a customer service or contact center environment

• Knowledge and interest of arenaflex property, products, and services
• Technical abilities and computer proficiency with the ability to learn and work with various systems and applications
• Ability to handle confidential information and provide conflict resolution
• Strong problem-solving and decision-making skills
• Excellent written, verbal, and interpersonal communication skills
• Comfortable asking discovery questions to acquire relevant information from Guests

Preferred Qualifications:

* Experience working with Guests with disabilities

• Familiarity with arenaflex's Guest Service Suite and other systems
• Strong analytical and critical thinking skills
• Ability to work in a fast-paced, dynamic environment
• Experience in a contact center or customer service environment

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong problem-solving and decision-making skills
• Ability to work in a team environment
• Technical skills, including proficiency in Microsoft Office Tools and Guest Service Suite
• Ability to handle confidential information and provide conflict resolution
• Strong analytical and critical thinking skills
• Ability to work in a fast-paced, dynamic environment

Career Growth Opportunities and Learning Benefits:

* Opportunities for professional growth and development in a dynamic and innovative company

• Access to training and development programs to enhance your skills and knowledge
• Collaborative and supportive work environment with a diverse team of professionals
• Opportunities to work on high-profile projects and events
• Recognition and rewards for outstanding performance and contributions

Work Environment and Company Culture:

* Work in a state-of-the-art contact center with a dynamic and supportive team

• Collaborative and inclusive work environment with a diverse team of professionals
• Opportunities to work on high-profile projects and events
• Recognition and rewards for outstanding performance and contributions
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off

Compensation, Perks, and Benefits:

* Starting pay rate of $18.90/hour

• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• Opportunities for professional growth and development in a dynamic and innovative company
• Collaborative and supportive work environment with a diverse team of professionals
• Recognition and rewards for outstanding performance and contributions

How to Apply:

If you are passionate about providing exceptional Guest Service and have a passion for working with Guests with disabilities, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to welcoming you to the arenaflex team! Apply Job! Apply for this job