Experienced Customer Care Representative I - Claims and Intake Applications

At arenaflex, we're dedicated to providing exceptional customer service and support to our clients and claimants across the country. As a Customer Care Representative I, you'll play a vital role in delivering timely and efficient solutions to our customers, while maintaining a high level of professionalism and integrity. If you're passionate about helping others, have excellent communication skills, and are able to work independently in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Job Responsibilities and Key Performance Indicators

As a Customer Care Representative I, you'll be responsible for:

• Managing inbound calls from clients and claimants across the country, providing accurate and timely solutions to their inquiries and concerns
• Accurately filing and documenting client/claimant specific information into our applicable system
• Adhering to all department standards and responding to client and claimant inquiries in a timely and efficient manner
• Consistently delivering exceptional customer service, measured by the results of our Quality Monitoring program
• Communicating effectively with all levels of management, demonstrating confidence, strong decision quality, and sound judgment when assisting claimants
• Resolving routine administrative technical issues for applicable source systems
• Answering related claims questions for applicable clients specific to the Intake process and reporting missed time
• Maintaining a high level of confidentiality and adhering to HIPPA rules and regulations
• Reliable, regular, and predictable attendance to ensure appropriate staffing to handle call volume

Essential and Preferred Qualifications

To be successful in this role, you'll need:

• Strong customer service skills, including politeness, friendliness, and helpfulness
• Ability to type and talk simultaneously
• Proven patience and understanding
• Active listening skills
• Strong attention to detail
• Demonstrated compassion
• Ability to work independently and remotely
• Ability to communicate effectively in both verbal and written interactions
• Ability to handle confidential information with utmost judgment and discretion
• Exceptional interpersonal communication skills and the ability to work with a diverse workforce
• Proficient at maneuvering on a PC with working knowledge of MS Office (Word, Excel, and Outlook)
• Ability to manage and meet departmental deadlines and key performance indicators
• Demonstrated ability in verbal and written skills, and reading comprehension
• Proven experience in providing quality customer service (preferably in a call center)
• Knowledge of medical terminology preferred
• Experience using web-based programs
• High-speed home internet installed for Remote/Teleworker

Work Environment and Company Culture

arenaflex's Customer Care Center operates 24 hours a day, 7 days a week, offering a variety of schedules due to this scope of coverage. As a Customer Care Representative, you'll be required to work a scheduled shift between core business hours (Mon-Fri, 4am to 8pm Arizona time) and be open to working some holidays. You'll be expected to work sitting in one place, taking calls, and speaking for the entirety of your scheduled shift (excluding scheduled breaks and lunches). Our fast-paced, team-oriented, dynamic inbound/outbound call center environment requires reliable and predictable attendance and adherence to your daily and weekly assigned schedule.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their skills. As a Customer Care Representative I, you'll have opportunities to:

• Develop your customer service skills and knowledge of our products and services
• Participate in ongoing training and development programs to enhance your skills and performance
• Collaborate with colleagues to share best practices and ideas
• Take on additional responsibilities and challenges to advance your career

Compensation, Perks, and Benefits

arenaflex offers a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing. Our benefits include:

• An annual performance bonus for all team members
• Generous 401(k) company match that is immediately vested
• A choice of three medical plans (including prescription drug coverage) to suit your unique needs
• For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
• Multiple options for dental and vision coverage
• Company-provided Life & Disability Insurance to ensure financial protection when you need it most
• Family-friendly benefits including Paid Parental Leave & Adoption Assistance
• Hybrid work arrangements for eligible roles
• Tuition Reimbursement and Continuing Professional Education
• Paid Time Off, volunteer days, community partnerships, and Employee Assistance Program
• Ability to connect with colleagues around the country through our Employee Resource Group program and our Diversity Equity & Inclusion Council

Our Values

At arenaflex, we're guided by our core values of:

• Integrity
• Empowerment
• Compassion
• Collaboration
• Fun

EEO Statement

arenaflex is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age, or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role. Please visit our website to submit your application and join our team at arenaflex. Apply Job! Apply for this job