Experienced Customer Advocate – Final Dashination Support Operations

At arenaflex, we're on a mission to empower local economies by connecting people with possibility. As a Customer Advocate on our Final Dashination Support Operations team, you'll play a critical role in delivering exceptional experiences for our Dashers, who are the heart of our business. We're looking for a talented and passionate individual to join our team, someone who is dedicated to removing friction, innovating solutions, and exceeding expectations.

About the Team

Our Final Dashination Support Operations team is a dynamic and fast-paced group that's dedicated to supporting Dashers who encounter unique issues on our app. We're a team of experts who are empowered to resolve complex problems, learn new tools, and collaborate with cross-functional partners to drive business growth. Our objective is to provide a timely, personalized, and satisfactory experience for our Dashers, while also identifying opportunities to improve our processes and create new knowledge bases.

About the Role

As a Customer Advocate on our Final Dashination Support Operations team, you'll be responsible for end-to-end support of our Dashers, owning concerns, escalating as needed, and providing feedback and solutions to partners about issues that negatively impact our Dashers. You'll leverage appropriate tools, escalation channels, and make empowered decisions that lead to a win-win situation for Dashers and arenaflex. You'll own any and all issues, make proactive calls based on campaigns, and follow through on every issue. Using your de-escalation and problem-solving skills, you'll help innovate the future of the Support Operations Dasher Service Model.

Key Responsibilities

* Provide exceptional support to Dashers who encounter unique issues on our app

• Own concerns, escalate as needed, and provide feedback and solutions to partners about issues that negatively impact our Dashers
• Leverage appropriate tools, escalation channels, and make empowered decisions that lead to a win-win situation for Dashers and arenaflex
• Own any and all issues, make proactive calls based on campaigns, and follow through on every issue
• Collaborate with cross-functional partners to drive business growth and innovation
• Participate in new strategies, processes, and programs to help increase Dasher retention
• Empowered to make decisions that will make the Dasher's situation better

Essential Qualifications

* At least 6+ months of agent experience in 2 lines of business supporting Dashers

• Ranked in the top 10% of your current Line of Business
• Consistently achieve a QA score of 90% or better
• Enthusiastic about our Dashers and always want to help them succeed
• Self-motivated and have a bias towards action
• Experience with de-escalating Dashers and turning detractors into lifelong promoters of arenaflex
• Your Dashers love you and always have great things to say about you

Nice to Have

* Experienced in the Dasher LOB

Skills and Competencies

* Excellent communication and problem-solving skills

• Ability to adapt to changing situations and priorities
• Strong analytical and critical thinking skills
• Ability to work independently and as part of a team
• Experience with de-escalation and conflict resolution
• Strong customer service skills and a passion for delivering exceptional experiences
• Ability to learn new tools and processes quickly
• Strong collaboration and partnership skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to supporting our employees' happiness, healthiness, and overall well-being. We offer comprehensive benefits and perks, including premium healthcare, wellness expense reimbursement, paid parental leave, and more. Our team members have the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to growing and empowering a more inclusive community within our company, industry, and cities.

Work Environment and Company Culture

Our arenaflex corporate office in Tempe is a dynamic and fast-paced environment that's dedicated to innovation and growth. We're a team of passionate and talented individuals who are committed to delivering exceptional experiences for our Dashers. We believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. Our team members are empowered to make decisions, take ownership of their work, and drive business growth.

Compensation, Perks, and Benefits

We offer competitive compensation packages and comprehensive health benefits, including premium healthcare, wellness expense reimbursement, paid parental leave, and more. Our team members also enjoy a range of perks, including flexible work arrangements, professional development opportunities, and a dynamic and inclusive work environment.

Why You'll Love Working at arenaflex

* We're leaders - Leadership is not limited to our management team. It's something everyone at arenaflex embraces and embodies.

• We're doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
• We're learners - Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
• We're customer-obsessed - Our mission is to grow and empower local economies. We are committed to our Dashers, merchants, and customers and believe in connecting people with possibility.
• We're all arenaflex - The magic of arenaflex is our people, together making our inspiring goals attainable and driving us to greater heights.

How to Apply

If you're a passionate and talented individual who is dedicated to delivering exceptional experiences for our Dashers, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our recruitment team. We can't wait to hear from you! Apply for this job