Experienced Customer Service Agent – Full Time and Part Time Opportunities at arenaflex

Join the arenaflex Team and Revolutionize the Way You Work!

At arenaflex, we're not just a company – we're a community of passionate individuals who share a common goal: to deliver exceptional customer experiences that exceed expectations. As a Customer Service Agent at arenaflex, you'll play a vital role in supporting our Service Department, providing top-notch service to our customers, and helping us maintain our reputation as the nation's largest retailer of used cars.

About arenaflex

arenaflex disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become a leader in the industry, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences, and we're committed to helping every associate grow their career and achieve their best, at work and in their community.

We're a FORTUNE 100 Best Companies to Work For

arenaflex is recognized for our commitment to training and diversity, and we're proud to be an equal opportunity employer. We believe that every associate deserves a chance to succeed, and we're dedicated to creating a workplace that's inclusive, supportive, and empowering.

Job Summary

As a Customer Service Agent at arenaflex, you'll work under general supervision to deliver exceptional customer service by supporting the Service Department. You'll be responsible for answering incoming service calls, assisting customers on the phone and in person, and providing written messages to the responsible party in a timely manner. You'll also assist the service department in contacting customers once special ordered parts have arrived, contact customers with Repair Requests to schedule appointments, and file repair orders and all supporting documentation daily.

Key Responsibilities

* Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.

• Assist Customer Advisors/Service Consultants with customers when needed.
• Answer basic service department questions, schedule service appointments, and route customers' calls.
• Provide written messages to the responsible party in a timely manner.
• Complete reminder calls for customers scheduled for an appointment.
• Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments.
• Contact customers with Repair Requests to schedule appointments.
• File repair orders and all supporting documentation daily.
• Audit all sublet invoices to ensure they are processed and resolved per arenaflex Guidelines.
• Ensure the loaner log and dealer tags are always in compliance with audit requirements.

Job Specifications

* Accountable to Associate 1 Competency Model.

• Demonstrate exceptional interpersonal, communication, and customer service skills.
• Demonstrate exceptional telephone etiquette and active listening skills.
• Execute Retail Service Standardized Work.
• Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
• Maintain or exceed the arenaflex guidelines for customer satisfaction.
• Read, interpret, and transcribe data in order to maintain proper records.
• Intermediate computer skills, including spreadsheet knowledge.

Customer Operator Job Description

* Successfully work with associates in other departments within the store.

• Perform multiple duties in a high-energy, fast-paced working environment.
• Demonstrate above-average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
• Stay current in arenaflex provided training in all areas of the Service process.
• Possess intermediate computer skills.

Working Conditions

* Primarily indoor environment; may include working at times in noisy conditions.

• May require sitting or standing for extended periods of time.
• Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
• Follow all arenaflex, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment, and proper waste disposal in required areas.
• Adhere to all arenaflex policies, including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.

What We Offer

* Competitive compensation and benefits package.

• Opportunities for career growth and professional development.
• Collaborative and supportive work environment.
• Recognition and rewards for outstanding performance.
• Comprehensive training and development programs.
• Flexible work arrangements, including part-time and full-time opportunities.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's changing the way cars are bought and sold, apply now to become a Customer Service Agent at arenaflex! Apply for this job