Experienced Customer Service Representative – Remote Van Conversion Support
Join the campervan revolution at arenaflex, a leading provider of van conversion products and information. As a Customer Service Representative, you will play a vital role in ensuring exceptional service standards and sustaining high customer satisfaction. If you're passionate about the outdoors, enjoy working with people, and are looking for a dynamic and growing company to join, we want to hear from you.
About arenaflex
arenaflex is a rapidly growing company that provides outdoorsy families and van lifers with the products and service they need to build their campervan dreams. We sell van windows, RV power systems, roof racks, suspension packages, wall fabric, insulation, flooring – just about everything needed to turn a hollow cargo van into a cozy home on wheels. Our company culture is built on the outdoor adventure spirit, and we're looking for like-minded individuals to join our team.
The Role
As a Customer Service Representative at arenaflex, you will be the primary point of contact for customer questions and issue resolution. You will work remotely, handling a high volume of customer interactions via phone, text, email, and online chat. Your goal is to ensure exceptional service standards and sustain high customer satisfaction. You will be responsible for:
- Handling a high volume of customer interactions
- Entering customer orders from Shopify into purchasing system accurately and quickly
- Providing product and ordering support to customers by phone, chat, text, and email
- Managing complaints, providing timely solutions, and following up to complete resolution
- Resolving challenging customer issues with empathy and attention to detail
- Interacting with back-end teams to coordinate ordering, shipping, ETAs, and returns
- Advocating for changes that improve the customer experience
- Completing assigned projects and training as needed
- Handling additional responsibilities to help operations run smoothly
- Following procedures, guidelines, and policies
Requirements
* 2+ years of proven customer support experience
- Track record of transforming angry customers into dedicated clients
- Highly motivated and energetic with a solution-oriented mindset
- Outstanding written and oral communications skills
- Team-focused, cooperative, friendly attitude
- Exceptional organizational skills
- Analytical and detail-oriented
- Proficient in MS Office
- Quiet workspace with secure updated computer and strong reliable internet
- Available to work full-time Mon-Fri, 9am-5pm Mountain Time
- Native English speaker based in the USA
Preferred Qualifications
* Campervan experience
- Experience working in an e-commerce call center
- Experience working with remote systems and practices
- Experience with electrical, plumbing, window installations, woodworking, and other RV or home repairs and remodeling
- Shopify, Office365, Google Business Suite, Zoom experience
- Degree in business, supply chain, writing, communications, or related field
What We Offer
* Competitive pay and benefits
- Work from home with a small team that values flexibility, autonomy, and a reasonable give-and-take between work and personal life
- Work directly with the founder, the president, and with a talented, friendly, smart, and motivated team
- Learn all about campervans and gain resources for starting your own van projects
- Make a difference as an early team member and have a real impact on our business now and for the long term
- Talented, motivated team members expand into other job responsibilities and titles, get paid training opportunities, and make real impacts in the company direction since the leadership truly listens to team members' ideas and suggestions
What We're Looking For
If you're a highly motivated individual contributor with a passion for customer satisfaction, we want to hear from you. You should be able to:
- Resolve customer issues with empathy and attention to detail
- Interact with back-end teams to coordinate ordering, shipping, ETAs, and returns
- Answer product questions and provide excellent written and spoken communication
- Learn and improve processes and procedures
- Work effectively remotely with strong, reliable internet access, an updated and secure computer, and a quiet place to take customer calls
How to Apply
If you're excited about the opportunity to join our team and contribute to the growth of arenaflex, please click the Apply Now button or upload your resume on our job posting site. In your application, please include:
- Where you are located
- How you heard about the position
- What you would love about this job
- Your interest in or experience with campervans if any
- One of your favorite customer service experiences
- What your home office setup is like
We look forward to hearing from you and exploring how you can contribute to our team's success.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
Remote Work Policy
arenaflex is a remote-friendly company, and we offer flexible work arrangements to our employees. As a remote Customer Service Representative, you will be required to work from home with a reliable internet connection and a quiet workspace.
Benefits
arenaflex offers a comprehensive benefits package, including:
- Competitive salary and benefits
- Flexible work arrangements
- Professional development opportunities
- Access to cutting-edge technology and tools
- A dynamic and supportive work environment
How to Apply
To apply for this role, please click the Apply Now button or upload your resume on our job posting site. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job