Experienced Full Stack Virtual Assistant – Amazon & Walmart FBM Store Management, Customer Service, and Account Optimization
Job Type:
Remote | Freelance | Hourly/Fixed-Rate
Project Scope:
Large (Ongoing Work)
About arenaflex
arenaflex is a dynamic and innovative e-commerce company that has been revolutionizing the way people shop online. With a strong focus on customer satisfaction and operational excellence, we have established ourselves as a leader in the industry. Our team is passionate about delivering exceptional results and creating a positive impact on our customers' lives. We are now seeking a highly skilled and experienced Virtual Assistant to join our growing team and contribute to the success of our Amazon and Walmart FBM stores.
Job Summary
We are looking for a dedicated and detail-oriented Virtual Assistant to manage daily operations across multiple Amazon and Walmart FBM stores. As a key member of our team, you will be responsible for account management, customer service, product listings, and continuous optimization of our order processing systems. This is a long-term, ongoing role that requires a strong understanding of Amazon and Walmart Seller Central accounts, as well as excellent communication and problem-solving skills.
Scope of Work
As a Virtual Assistant at arenaflex, you will be responsible for the following tasks: ### Daily Account Management
- Manage Amazon and Walmart Seller Central metrics, ensuring account health compliance.
- Handle appeals for A-Z claims, chargebacks, SAFE-T claims, and coordinate with seller support.
- Monitor incoming orders using management software, optimize dimensions, weight, and carrier selection, and prepare orders for printing.
- Record and track all orders in a database for accuracy and reporting.
### Product Listings & Optimization
- Create and maintain accurate product listings daily.
- Edit product images using Photoshop (as needed for new product launches).
- Optimize listings with SEO best practices for better search visibility.
### Customer Service & Feedback Management
- Respond to customer inquiries on Amazon and Walmart.
- Manage the customer service phone line (2-3 calls daily) after initial training.
- Monitor feedback and reviews, disputing fake or policy-violating content.
### Account Protection & Growth Strategies
- Proactively monitor policy changes to prevent account suspensions.
- Assist with writing and filing appeals for account or product suspensions.
- Implement review generation strategies within Amazon’s guidelines.
- Perform competitor analysis to suggest pricing and marketing strategies.
Timeline and Work Style
*
Delivery Speed:
Daily tasks must be completed promptly to maintain account performance. Urgent issues (e.g., account health violations) must be addressed immediately.
Work Style:
You will work independently but maintain regular communication with the team. Use Clockify (or similar) for time tracking.
Potential for More Work:
High-performing freelancers will have opportunities to take on more responsibilities and grow with the company.
What We Need Help With
* Optimizing order processing workflows.
- Improving customer feedback and managing negative reviews.
- Navigating complex seller support issues and preventing account suspensions.
Required Experience
* Amazon and Walmart Seller Central account management.
- Customer service via messaging platforms and phone support.
- Filing claims (A-Z, SAFE-T, chargebacks) and seller support communication.
- Proficiency with Photoshop for product image editing.
- Experience with inventory/order management tools and databases.
- Strong attention to detail and organizational skills.
- Fluent in conversational and written English.
Preferred Experience
* Competitor research and pricing strategy.
- Basic Amazon PPC or promotional campaign experience.
- Experience managing product review generation strategies.
How to Apply
When submitting your proposal, please share details about your experience in Amazon and Walmart account management. Include examples of how you've handled claims, account suspensions, or product listings. Highlight your experience with order processing systems and Photoshop. To show that you pay attention to detail, mention your favorite productivity tool in the first line of your proposal.
Why Join arenaflex?
* Opportunity to work with a dynamic and innovative e-commerce company.
- Collaborative and supportive team environment.
- Flexible work arrangements and opportunities for professional growth.
- Competitive compensation and benefits package.
Apply Now
If you are a motivated and experienced Virtual Assistant looking for a new challenge, please submit your proposal to join our team at arenaflex. We look forward to reviewing your application and discussing this opportunity further. Apply Job! Apply for this job