Experienced Crisis & 988 Specialist – Remote Part-Time Opportunity at arenaflex

At arenaflex, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community's toughest challenges by connecting people, resources, and ideas. As a Crisis & 988 Specialist at arenaflex, you will play a vital role in handling calls, chats, and texts on our National Suicide Prevention Lifeline (NSPL), also known as 988. This position requires a unique blend of technical and professional skills, as well as a passion for helping others.

About arenaflex

arenaflex is a leading organization in the field of crisis intervention and support. Our team of dedicated professionals is committed to providing high-quality services to individuals in emotional distress and suicidal crisis. We believe in the importance of diversity, equity, and inclusion, and we strive to create a workplace culture that reflects these values.

Key Responsibilities and Essential Functions

As a Crisis & 988 Specialist at arenaflex, you will be responsible for:

• Handling incoming phone contacts on our National Suicide Prevention Lifeline (NSPL), also known as 988
• Collecting and documenting all required data and offering all applicable resources and referrals to callers
• Providing excellent service to those accessing the service by applying the equivalent of reflective listening and motivational interviewing skills in the context of an electronic exchange
• Interacting via phone, chat, and text to understand callers' unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment, and follow up to ensure needs are being met
• Communicating effectively and tactfully with diverse and multi-cultural individuals, being non-judgmental, and respectful of the confidential nature of the job
• Maintaining accurate, thorough records of all telephone interventions transacted during the work shift
• Participating in staff training activities to maintain the required annual training hours
• Attending staff meetings, in-services, training sessions, and conferences when appropriate to job responsibilities
• Keeping Microsoft TEAMS open and check frequently, acknowledging new posts from Crisis & 988 Director or other supervisory staff promptly
• Keeping Outlook email account open and minimized on desktop during work hours, responding to supervisor emails promptly

Experience/Qualifications

To be successful in this role, you will need:

• High school diploma/GED, with a minimum one-year experience in the human services, social work, or customer services field required
• Bachelor's degree in social work, sociology, or related field preferred
• Crisis, Screening, and Suicide Prevention work experience highly desirable
• Ability to pass and maintain a Level 2 background check
• Must successfully complete Inform USA exam once eligible
• High level of proficiency in web-based systems, real-time communication systems (i.e., chat/text), Microsoft Office, and other client record management systems
• Ability to troubleshoot basic technical issues
• Adaptable and able to move with change while maintaining a positive attitude
• Self-directed to take initiative in follow-up and resolution of daily issues
• Active listening and interviewing skills
• Ability to conduct approved suicide assessment
• Ability to work with people in great need
• Capacity to perform work calmly and effectively in emotionally intense environment
• Clear, concise, and effective written and verbal communication
• Relate and interact successfully with persons of various social, cultural, economic, and educational backgrounds
• Deal with people in a manner that shows sensitivity, tact, and professionalism
• Ability to problem solve multifaceted difficulties

Skills and Competencies

To excel in this role, you will need to possess:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Proficiency in using multiple types of contact center software, computer hardware, and telephone equipment
• Ability to maintain confidentiality and handle sensitive information
• Strong problem-solving and critical thinking skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Ability to adapt to changing situations and priorities

Career Growth Opportunities and Learning Benefits

As a Crisis & 988 Specialist at arenaflex, you will have the opportunity to:

• Develop your skills and expertise in crisis intervention and support
• Work with a team of dedicated professionals who are passionate about making a difference
• Participate in ongoing training and professional development opportunities
• Contribute to the growth and development of arenaflex's programs and services
• Enjoy a dynamic and inclusive work environment that values diversity, equity, and inclusion

Work Environment and Company Culture

arenaflex is committed to creating a workplace culture that is inclusive, diverse, and equitable. We believe in the importance of work-life balance and offer a range of benefits and perks to support our employees' well-being. As a Crisis & 988 Specialist, you will have the opportunity to work in a hybrid environment that combines the flexibility of remote work with the benefits of in-person collaboration.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package that includes:

• Competitive pay commensurate with education and experience
• Health insurance with zero to low-cost medical, dental, and vision for employees and dependents
• 403(b) matching up to 6% of annual pay
• 11 paid holidays, three personal holidays, and four year-end bonus days
• Two weeks paid vacation
• Flexible schedule with the ability to modify as needed
• Vibrant work environment with office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking
• Employee Assistance Program
• A fun, challenging, and inclusive culture

General Physical Requirements for Essential Functions of the Job

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:

• Sit, talk, and/or hear
• Continual use of the hands with wrist and finger movement using a keyboard
• Specific vision abilities required by this job include long hours viewing a computer monitor screen
• The employee may occasionally travel using personal vehicle and/or work outside normal office environment

How to Apply

If you are passionate about making a difference in the lives of others and are looking for a challenging and rewarding career opportunity, we encourage you to apply for the Crisis & 988 Specialist position at arenaflex. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or licenses.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that values diversity, equity, and inclusion. Apply for this job