Experienced Full Stack Customer Support Representative – SaaS Support and CRM Expertise

At arenaflex, we're revolutionizing the way financial advisors and wealth managers manage their book of business with our cutting-edge, intuitive web-based CRM. As a key member of our team, you'll play a vital role in delivering exceptional customer support to our clients, ensuring their success with our software. If you're passionate about providing top-notch support, have a knack for problem-solving, and thrive in a dynamic, remote work environment, we want to hear from you!

About arenaflex

arenaflex is a Series B-funded company with a strong track record of innovation and growth. Founded by experienced entrepreneurs who have built and exited several successful startups, we're committed to disrupting the FinTech industry with our innovative solutions. With a team of 52 talented individuals distributed throughout the country, we're a remote-first organization that values collaboration, flexibility, and work-life balance.

Job Summary

We're seeking an experienced Full Stack Customer Support Representative to join our team. As the first point of contact for our clients, you'll be responsible for providing timely, effective support via various channels, including email, phone, video chat, and screen sharing. If you have a passion for delivering exceptional customer experiences and are well-versed in SaaS support, CRMs, and related technologies, we encourage you to apply.

Key Responsibilities

* Act as the first line of customer support for arenaflex clients, resolving software issues and providing solutions via various communication channels

• Utilize our ticketing system to manage and prioritize support requests, ensuring timely responses and resolutions
• Collaborate with clients to screen share and review issues, providing expert guidance and troubleshooting
• Identify recurring software issues and suggest improvements to enhance the overall client experience
• Stay up-to-date with arenaflex's software and services, ensuring a deep understanding of our offerings and capabilities

Essential Qualifications

* 2+ years of experience in software/SaaS support, with a strong focus on customer-facing roles

• Proven track record of delivering exceptional customer support, with a high level of customer satisfaction
• Strong technical skills, with experience in CRMs, WealthTech, Jira, Confluence, and/or related technologies
• Excellent communication and problem-solving skills, with the ability to work effectively in a remote environment
• Strong attention to detail, with a focus on quality and accuracy in all aspects of support

Preferred Qualifications

* Experience with cloud services, operating systems, and/or browsers

• Familiarity with arenaflex's software and services, with a strong understanding of our CRM and related technologies
• Certification in customer support or a related field (e.g., ITIL, CompTIA)

What We Offer

* Competitive salary range: $60,000 - $70,000 per year, plus benefits and 401(k) matching

• Permanently remote work environment, with flexibility to work from anywhere
• Vacation/PTO, medical, dental, vision, and 401(k) benefits
• Opportunities for career growth and professional development, with a focus on promoting from within
• Collaborative, supportive work environment with a team of talented individuals

What's Next

If you're a motivated, customer-focused individual with a passion for delivering exceptional support, we encourage you to apply. Please submit your resume and a cover letter outlining your experience, qualifications, and why you're the ideal candidate for this role. We can't wait to hear from you!

Benefits and Perks

* Paid sick leave for Colorado employees

• Comprehensive benefits package, including medical, dental, vision, and 401(k) matching
• Opportunities for career growth and professional development
• Collaborative, supportive work environment with a team of talented individuals

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements. Apply Now! Apply for this job