Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch services to our clients. As an Experienced Retail Customer Service Associate, you'll play a vital role in driving our mission forward by delivering outstanding customer service, utilizing consultative skills to anticipate customer needs, and providing solutions to meet their expectations.

About arenaflex

arenaflex is a leading provider of print, signs & graphics, and shipping services. We're committed to delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team is passionate about delivering exceptional results, and we're looking for like-minded individuals to join our ranks.

Job Summary

As an Experienced Retail Customer Service Associate, you'll be responsible for delivering a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. You'll be knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. You'll operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

Key Responsibilities

* Deliver a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions

• Provide customer expertise in printing, signs and graphics, and shipping product lines and recommend appropriate arenaflex products and services
• Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Ensure all customer problems are resolved quickly and to the satisfaction of the customer
• Take complex customer orders using order systems and provide accurate pricing information
• Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents
• Maintain a safe, clean, and orderly retail Store

Essential Qualifications and Requirements

* High school diploma or equivalent education

• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business

Preferred Qualifications

* Experience in a retail or customer service environment

• Knowledge of print, signs & graphics, and shipping services
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Skills and Competencies

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills
• Ability to operate a variety of equipment, including printing, binding, and shipping equipment
• Ability to lift and move heavy boxes and equipment
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

* Opportunities for career advancement and professional growth

• Training and development programs to enhance skills and knowledge
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Opportunities to work on complex projects and develop new skills

Work Environment and Company Culture

* arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing

• arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested
• arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees

Compensation, Perks, and Benefits

* Competitive salary and benefits package

• Opportunities for career advancement and professional growth
• Training and development programs to enhance skills and knowledge
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Opportunities to work on complex projects and develop new skills

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [[email protected]](mailto:[email protected]). We can't wait to hear from you! Apply for this job