Health & Benefits - Customer Service Representative / Support Specialist (Remote) at arenaflex

Join the arenaflex Team and Revolutionize the Health and Wealth Journey

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as a Health & Benefits - Customer Service Representative / Support Specialist (Remote). As a key member of our team, you will play a vital role in supporting our customers' journey through the healthcare reimbursement system, providing valuable insights, education, and direction to ensure a seamless experience.

About arenaflex

arenaflex is a people-centric company that is obsessed with delivering exceptional results for our clients. We are a community of forward-thinking individuals who share a common goal: to drive results and deliver our mission with unwavering commitment to integrity. Our mission is to strengthen and simplify the health and wealth journey, relentlessly pursuing better outcomes for all. As a member of our team, you will be part of a dynamic and supportive environment that fosters growth, innovation, and collaboration.

Job Summary & Responsibilities

The Support Specialist will report to the Member Services Supervisor in the CBD Member Services. This role is responsible for supporting our customers' journey through the healthcare reimbursement system, providing high-quality, customer-focused telephonic service, and educating constituents on CDB policies and programs. Key responsibilities include:

• Providing high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction
• Consulting with members to support easy navigation of the available online tools, from checking an account balance to submitting claims
• Resolving issues without management intervention to remove barriers for the member
• Responsible for initial call skills after training and may be cross-trained to other skills on a later date
• Protecting sensitive member information with discretion
• Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlines
• Other duties as assigned

Requirements & Qualifications

To succeed in this role, you will need:

• 1-3 years of experience in Customer Service
• Prior call center experience preferred
• No degree required
• Computer knowledge and skills, comfortable learning new systems
• Ability to learn, memorize, and retain information
• Basic understanding of medical / reimbursement terminology preferred
• Ability to adapt to a fast-paced environment
• Ability to de-escalate and handle member issues without utilizing a supervisor
• Oral and written communication skills
• Problem-solving skills
• Attention to detail and accuracy
• Analytical skills

Training & Development

As a member of our team, you will receive comprehensive training to ensure your success in this role. Our training program includes:

• Mandatory attendance during the training period (training is paid, PTO accrues while in the training period; however, PTO cannot be taken during the training period of this position)
• Training is approximately four to five weeks
• Product exam at the end of training with a passing score of 85% required to continue to hold this position

Work Environment & Schedule

This role requires a quiet, distraction-free work environment without any conflicting responsibilities during the scheduled shift. Our regular schedule includes:

• 11:30 a.m. ET to 8 p.m. ET (subject to change due to business needs)
• Pacific Time: 8:30 a.m. to 5 p.m.
• Mountain Time: 9:30 a.m. to 6 p.m.
• Central Time: 10:30 a.m. to 7 p.m.

Some Saturdays may be required, 10 a.m. ET to 3 p.m. ET (subject to change due to business needs)

Compensation & Benefits

As a member of our team, you will receive:

• $17.50/hr plus incentive
• Comprehensive benefits package (details to be discussed during the interview process)

How to Apply

If you are passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives, we invite you to apply for this exciting opportunity. Please submit your application through our website: Apply Job!

arenaflex is an Equal Opportunity Employer

arenaflex is committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are an equal opportunity employer. Apply for this job