Experienced Healthcare Customer Service Associate – Part-Time/Remote/Buffalo, NY/Boston, MA

At arenaflex, we're revolutionizing the way people manage their health and wellness. As a leading digital health company, we're committed to providing innovative solutions that extend healthcare management beyond the walls of doctors' offices and into people's homes and daily lives. Our mission is to empower individuals living with chronic conditions to make informed decisions and build healthy habits that achieve their long-term health goals. We're seeking an experienced and proactive Healthcare Customer Service Associate to join our Brook Health Operations team on a part-time, remote basis. This role has the potential to be contract-to-hire, offering a unique opportunity for a skilled support specialist to make a real impact on people's lives. As a key player in our team, you'll collaborate with internal teams, outside vendors, and support the deployment and return of hardware to ensure seamless operations and minimal downtime.

Job Overview

As a Healthcare Customer Service Associate, you'll play a critical part in maintaining seamless operations, minimizing patient downtime, and ensuring our services run smoothly. Your responsibilities will include:

• Providing comprehensive customer and technical support across Brook's products, including patient-provided medical equipment
• Troubleshooting medical devices and patient-facing app issues
• Assisting with the completion of Return Merchandise Authorizations (RMAs) and ordering device replacements as needed
• Potential assistance with patient onboarding
• Collaborating with internal teams, outside vendors, and supporting the deployment and return of hardware
• Ensuring Brook's equipment is in optimal condition and ready for operational use

Requirements

To succeed in this role, you'll need:

• A proven track record of providing exceptional customer support in a healthcare setting
• Knowledge of HIPAA regulations to ensure patient confidentiality and the protection of sensitive health information
• Excellent verbal and written communication skills to interact with patients, providers, and team members
• Ability to manage inbound and outbound calls effectively and professionally
• Support for Brook patients with device setup and use upon delivery
• Methodical documentation of technical issues, resolutions, and processes to foster knowledge sharing and future reference
• Ability to work as part of a multidisciplinary team in a fast-paced, constantly evolving, digital healthcare environment
• Ability to cross-collaborate with Brook's Third Party Logistics (3PL) and device support vendor to facilitate top-tier patient support for device troubleshooting

Preferred Qualifications

While not required, the following qualifications will make you an even stronger candidate:

• Minimum 2 years of experience conducting customer support calls with patients
• Practical experience with Google Workspace, Slack, Zoom, ZenDesk, Notion, and Microsoft Excel showcasing familiarity with popular workplace platforms
• Exceptional communication and interpersonal skills to effectively assist our patients with technical issues
• Understanding of common medical terminology to communicate effectively with patients and healthcare professionals
• Demonstrated experience and patients working with disabilities ranging from hard of hearing, seeing, etc
• Experience with a variety of demographics, chronic illnesses, and those without technical aptitude
• Strong troubleshooting and problem-solving skills that translate into quick and efficient resolutions

What arenaflex Offers

As a valued member of our team, you'll enjoy:

• Competitive hourly wage
• Part-time working hours (you'll be working East Coast hours within 8-5pm EST)
• An opportunity to make a real impact on the people around you
• A collaborative team of people who live our core values and have your back

Compensation

The pay range for this role is $20-$25 USD per hour, based on experience, location, and applicable knowledge.

How to Apply

If you're passionate about delivering exceptional customer support and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website.

About arenaflex

arenaflex is a digital health company that's revolutionizing the way people manage their health and wellness. Our mission is to empower individuals living with chronic conditions to make informed decisions and build healthy habits that achieve their long-term health goals. We're committed to providing innovative solutions that extend healthcare management beyond the walls of doctors' offices and into people's homes and daily lives.

Work Environment and Culture

At arenaflex, we're passionate about creating a dynamic work environment that's fast-paced, user-centric, and constantly improving. Our team members are dedicated to delivering exceptional customer support and making a real impact on people's lives. We're committed to fostering a culture that's collaborative, inclusive, and supportive, where everyone has the opportunity to grow and thrive.

Career Growth Opportunities and Learning Benefits

As a member of our team, you'll have access to a range of career growth opportunities and learning benefits, including:

• Professional development programs to enhance your skills and knowledge
• Opportunities to take on new challenges and responsibilities
• Collaborative team environment that encourages learning and growth
• Access to industry-leading tools and technologies
• Recognition and rewards for outstanding performance

Conclusion

If you're a motivated and compassionate individual who's passionate about delivering exceptional customer support, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a dynamic and innovative company that's making a real difference in people's lives. Apply for this job