Experienced Data Entry Clerk and IT Help Desk Specialist – Remote Opportunity at arenaflex
Job Type:
Contract
Category:
Help Desk
Req #:
HSW-665076
Pay Rate:
$15-$23 (hourly estimate)
Location:
Irvine, California
ZIP/Postal Code:
92618
Job Description:
Welcome to arenaflex, a leading provider of innovative solutions and services in the dynamic world of technology and healthcare. We are excited to announce a unique opportunity for a highly skilled and motivated Data Entry Clerk and IT Help Desk Specialist to join our team on a remote basis. As a key member of our team, you will play a vital role in supporting our clients in Orange County, CA, by providing exceptional customer service, processing claims online portal tickets, and ensuring seamless account creation experiences.
About arenaflex:
arenaflex is a forward-thinking organization that prides itself on its commitment to excellence, innovation, and customer satisfaction. Our team is comprised of talented professionals who share a passion for delivering high-quality solutions and services that make a real difference in people's lives. As a remote employee, you will be part of a dynamic and collaborative team that values flexibility, work-life balance, and continuous learning.
Job Responsibilities:
As a Data Entry Clerk and IT Help Desk Specialist, you will be responsible for:
- Processing claims online portal tickets, including account creation, registration, and resolution of issues
- Managing a minimum of 10 tickets per day using ServiceNow and CyberArk
- Helping to backlog and process new tickets that come through
- Providing exceptional customer service and support to clients
- Collaborating with the team to ensure seamless account creation experiences
- Maintaining accurate and up-to-date records and reports
Schedule and Training:
The position schedule will be Monday through Friday, with flexibility in start times between 6am and 8:30am and end times between 2pm and 4:30pm. Training will last for the first 3 weeks of the assignment, starting at 6am daily.
Required Skills and Experience:
* 2+ years of Account Creation experience
- 2+ years of Customer Service and IT Help Desk experience
- Healthcare Experience
- Ability to learn quickly
- Detail Oriented
- High school diploma
Nice to Have Skills and Experience:
* ServiceNow / CyberArk experience
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office and Google Suite
Benefits and Perks:
* Competitive hourly rate of $15-$23
- Comprehensive benefit packages, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options
- 401k retirement account access with employer matching
- Paid sick leave and/or other paid time off as provided by applicable law
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Flexible work schedule and remote work options
How to Apply:
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Disclaimer:
arenaflex is not responsible for any errors or omissions in the job posting. The company reserves the right to modify or cancel the job posting at any time without notice. Apply for this job