Experienced Insurance Customer Service Representative – Work from Home Opportunity at arenaflex

Join arenaflex's dynamic team as an Experienced Insurance Customer Service Representative and enjoy a fulfilling career in the insurance industry while working from the comfort of your own home. Are you passionate about delivering exceptional customer service and have a strong background in the insurance industry? Do you thrive in a fast-paced environment and enjoy working with diverse customers? If so, we encourage you to apply for this exciting opportunity to join arenaflex's team as an Experienced Insurance Customer Service Representative.

About arenaflex

arenaflex is a leading provider of insurance services, dedicated to delivering exceptional customer experiences and building long-lasting relationships with our members and customers. Our commitment to diversity, equity, and inclusion has earned us a reputation as a welcoming and inclusive workplace, where team members from diverse backgrounds and experiences come together to achieve our goals and support our values.

Key Responsibilities

As an Experienced Insurance Customer Service Representative at arenaflex, you will be responsible for handling property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone. Your primary duties will include:

• Contacting policyholders from our existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal
• Reviewing and updating policies to enhance retention and better meet the needs of our customers
• Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by P&C insurance
• Making recommendations and/or changes to policies and gaining policyholder acceptance to process the changes
• Receiving and responding to calls and emails received by the insurance service center, documenting all activity in EPIC
• Utilizing knowledge of the insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as a liaison for information exchange between customers and insurance companies
• Processing changes to policies within EPIC and submitting changes to specific companies, following up with companies to ensure change requests have been processed in a timely manner
• Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims
• Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
• Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information

What We Offer

As an Experienced Insurance Customer Service Representative at arenaflex, you can expect a competitive hourly rate, depending on your experience and salary zone. You will also be eligible for an Annual Merit Increase and a comprehensive health benefits package, including:

• Paid Time Off (accruals begin on the first day of employment)
• 401(k) plan with a company match up to 7%
• Medical, Dental, Prescription, and Vision Coverage
• Tuition Reimbursement
• Life Insurance
• Flexible Spending Accounts
• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Free AAA Premier Battery Membership

Requirements

To be successful in this role, you will need:

• A high school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
• A Property and Casualty insurance license, required
• A Membership license, preferred, and/or the ability to obtain within 90 days of employment

Work Schedule

As a work-from-home representative, you will be required to work a standard Monday-to-Friday schedule, 10 a.m. to 6 p.m. CST, with rotating Saturdays with your team, 9 a.m. to 3 p.m. CST.

Why Join arenaflex?

At arenaflex, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

How to Apply

If you are a motivated and customer-focused individual with a strong background in the insurance industry, we encourage you to apply for this exciting opportunity to join arenaflex's team as an Experienced Insurance Customer Service Representative. Please visit our website to register as a candidate and submit your application.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from all qualified individuals and encourage you to join our team.

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