Experienced Customer Service Representative – Sales (Hybrid) at arenaflex

Are you a customer-focused individual with a passion for sales and service? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join arenaflex as a Premier Service Consultant, specializing in customer acquisition, sales, service, and retention. As a key member of our team, you'll be the voice of arenaflex, creating meaningful connections with each customer and driving satisfaction and loyalty.

About arenaflex

arenaflex is a global leader in communications and technology, with a rich history of innovation and connection-making. From the invention of the telephone to the widespread availability of 5G and Fiber, we've been pioneers in making connections that change the world. At arenaflex, we're committed to helping families, communities, and businesses thrive every day with the products and services they need.

Job Summary

As a Premier Service Consultant, you'll be responsible for handling customer interactions (calls, chats, emails) in a fast-paced environment, accurately resolving issues related to service, billing, payments, and collections. You'll also explain bills and product features clearly, troubleshoot basic problems, and seek higher support if needed. Your goal will be to build customer confidence and loyalty by resolving issues and providing solutions to prospective and existing customers.

Responsibilities

* Handle customer interactions (calls, chats, emails) in a fast-paced environment

• Accurately resolve issues related to service, billing, payments, and collections
• Explain bills and product features clearly
• Troubleshoot basic problems and seek higher support if needed
• Build customer confidence and loyalty by resolving issues
• Support various customer inquiries, including technical issues
• Work a flexible 40-hour per week schedule, which may include nights and weekends
• Participate in paid training to develop your skills and knowledge

What We're Looking For

* Unwavering customer focus

• Strong work ethic
• Adaptability
• Problem-solving skills
• Attention to detail

Perks and Benefits

* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex home phone

• Tuition reimbursement program
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

Work from Home (WFH) Requirements

* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)

• An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.)
• You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)

Career Growth Opportunities

* Career possibilities are limitless with arenaflex

• You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions
• You'll be part of a team that's committed to innovation and connection-making

Equal Employment Opportunity

arenaflex is an equal employment opportunity (EEO) employer, committed to providing a workplace that's free from discrimination and harassment. We welcome applications from diverse candidates and are proud to be a pioneer in making connections that change the world.

How to Apply

If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of customer-focused professionals who are dedicated to making connections that change the world.

Weekly Hours:

40

Time Type:

Regular

Location:

Lafayette, Louisiana Apply Job! Apply for this job