Experienced Full Stack Customer Solutions Specialist – 3rd Shift

Join arenaflex, a leading roadside assistance company and dispatch technology platform, as we revolutionize the way we provide best-in-class roadside assistance to our members. Are you a customer-oriented individual with a passion for helping people? Do you enjoy working in a fast-paced environment with modern technology? Look no further! arenaflex is seeking dedicated and enthusiastic Customer Solutions Specialists (CSSs) to join our team of experts who provide top-notch roadside assistance to our members.

About arenaflex

arenaflex is North America's fastest-growing roadside assistance company and dispatch technology platform. With multiple 24x7x365 call centers, including Canada, and headquarters located in downtown Johnson City, TN, we operate with a clear business objective: to provide the best-in-class roadside assistance to all our members. Our cutting-edge technology takes the guesswork out of the job, providing our CSSs with all the tools they need to succeed.

Job Summary

As a Customer Solutions Specialist, you will be responsible for taking in-bound calls from members in need of roadside assistance (tire change, jump start, tow) via phone, arranging the needed service by selecting and dispatching a service provider, and providing customer care and follow-up. Our CSSs are the face of arenaflex, and we're looking for individuals who can provide exceptional customer service, utilize modern technology to perform basic tasks, and work well in a fast-paced environment.

Key Responsibilities

* Answer inbound member calls and provide exceptional customer service

• Ask essential questions to understand each member's unique situation and navigate our computer program to locate each member and identify nearby service providers
• Accurately collect and perform data entry of all required member/provider information
• Use professional communication etiquette and active listening skills to assist members/providers with their needs dispatching the correct service
• Demonstrate efficient call control with the ability to follow a script for various partners/scenarios and deescalate situations when necessary to achieve member assistance and support
• Consistently meet company standards and specified goals as assigned by management on a regular basis
• Maintain confidentiality of account information and escalate any issues that may arise to management
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook

Essential Qualifications

* High school diploma or equivalent required

• 1 year of call center or customer service experience, resulting in enhanced empathy skills and ability to assist members with grace
• Excellent communication skills – professional, articulate voice; ability to listen and communicate effectively
• Ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member
• Positive attitude and ability to work well with others
• Emotional resilience and ability to handle upset members in a calm, professional manner

Preferred Qualifications

* Experience working in a fast-paced environment with modern technology

• Basic typing skills and ability to work with computer applications
• Ability to work independently and as part of a team
• Strong problem-solving skills and ability to think critically

Benefits

* Full-time/Part-time position with flexible work schedules and opportunities to earn work from home days

• Paid training – no experience required!
• Performance-based incentives
• Sign-On & Referral Bonuses Available
• Flexible work environment with work from home opportunities available
• Paid Holidays & Paid Time Off
• Benefits including Health, Dental, and Vision plans
• $1.00 differential pay as an incentive for working the 3rd shift

Work Environment

arenaflex is a great place to work, with a fun and friendly work environment. Our team is dedicated to providing exceptional customer service, and we're looking for individuals who share our passion for helping people. As a CSS, you'll have the opportunity to work with a talented team of experts who are committed to excellence.

Career Growth Opportunities

arenaflex offers opportunities for career advancement with proven skills. Our CSSs have the opportunity to grow and develop their careers, taking on new challenges and responsibilities as they progress.

How to Apply

If you're a customer-oriented individual with a passion for helping people, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

Remote Work Opportunity

This is a full-remote position, available from the United States, Tunisia, and Tennessee (USA). We offer flexible work schedules and opportunities to earn work from home days.

Apply Now

Don't miss out on this exciting opportunity to join arenaflex as a Customer Solutions Specialist. Apply now and take the first step towards a rewarding career in customer service! Apply for this job