Experienced Customer Support Representative – Release of Information Account Management

At arenaflex, we're dedicated to revolutionizing the healthcare industry by connecting and protecting the world's health data. Our mission is to empower organizations to make better decisions and advance human health. As a key member of our team, you'll play a vital role in ensuring the accurate and timely handling of release of information account issues with internal and external customers.

About arenaflex

arenaflex is a data platform company for healthcare that enables organizations to move and connect data securely. Our network of networks consists of thousands of organizations, over 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners. We're passionate about creating transformative change in healthcare and invest in our people to help them grow and develop their skills.

Job Summary

We're seeking an experienced Customer Support Representative to join our team in a remote role. As a CPC Processor I Customer Support, you'll be responsible for handling release of information account issues with internal and external customers while maintaining a high level of professionalism. This is a full-time position, Monday-Friday, 8am-4:30pm EST.

Responsibilities

* Answer and conduct business on the telephone while maintaining excellent Customer Service

• Answer release of information related telephone calls and inquiries accurately and timely
• Review, research, resolve, and respond to inquiries received via telephone, email, or written correspondence
• Document all calls, inquiries, and resolution in detail in appropriate areas of our software systems
• Follow all department and/or site-specific processes and procedures accordingly
• Meet and maintain the department's productivity and quality assurance expectations
• Responsible for following all company policies and procedures as posted or communicated by management
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence
• Maintain a high level of professionalism and good rapport with co-workers and members of management
• Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately
• Perform work in accordance with the training and direction provided and adhere to facility-specific procedures
• Attend mandatory employee in-service meetings and/or training sessions, if so directed
• Maintain an acceptable attendance record and report to work as scheduled
• Perform other duties as assigned

Qualifications

* High school diploma or equivalent from an accredited institute recognized by the State Department of Education

• Friendly, professional manner of communication and good customer service skills
• Experience with multi-line phone system is required
• Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year of experience would be beneficial
• Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing, and Proof Reading/Editing of Documents
• Ability to stay organized while working quickly and strong attention to detail is also required
• Passing annual Introductory HIPAA examination
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
• To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by arenaflex Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

Work Environment and Company Culture

As a remote employee, you'll be working from home and will be required to provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions. arenaflex is committed to creating a collaborative and inclusive work environment that values diversity, equity, and inclusion. We offer a comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor, company equipment, and a range of benefits, including PTO, Health, Vision, and Dental Insurance, and 401k Savings Plan.

Compensation and Benefits

* Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

• Equal Pay Act Minimum Range: $15.00 - $18.00 per hour

How to Apply

If you're passionate about creating transformative change in healthcare and are looking for a challenging and rewarding role, please apply to this position. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that is inclusive and respectful of all employees. Apply Job! Apply for this job