Experienced Customer Support Representative – Chat
Join arenaflex, an affiliate of Reynolds and Reynolds, in our mission to revolutionize the automotive industry with innovative solutions and exceptional customer service. At arenaflex, we're not just looking for a Customer Support Representative – Chat; we're seeking a dynamic and customer-centric individual who is passionate about delivering outstanding experiences to our clients and their customers. As a key member of our team, you will play a vital role in representing our automotive dealer clients favorably, turning conversations into leads, and helping our clients generate revenue.
About arenaflex
arenaflex is a leading provider of car dealership software, services, and forms, dedicated to helping dealerships deliver better results and transform the customer experience. As an affiliate of Reynolds and Reynolds, we're part of a rich history that dates back to 1866. With a strong presence in the US, Canada, the UK, and Europe, we're committed to innovation, customer satisfaction, and community involvement.
Our Culture
At arenaflex, we pride ourselves on being a relaxed, yet professional and fun environment to work in. We're a team of positive and energetic individuals who understand the importance of great customer service and enjoy being around technology. Our culture is built on the principles of collaboration, innovation, and continuous learning, making us an exciting place to grow and develop your career.
Responsibilities
As a Customer Support Representative – Chat, your primary responsibilities will include:
- Handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services
- Narrowing down on appointment information to schedule appointments and capturing customer contact information for lead generation and client review
- Summarizing interactions based on customer needs for client review and developing and maintaining a knowledge base of our evolving products and services
- Collaborating with our team to resolve customer issues and improve our services
- Participating in ongoing training and development to stay up-to-date with our products and services
Qualifications
To be successful in this role, you will need:
- Previous experience in retail customer service or the automotive industry (not necessary, but preferred)
- Basic internet and window-based computer skills
- Strong ability to multitask, with gaming experience being a plus
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
Requirements
* Ability to attend 4 weeks of training, Tuesday – Saturday, between the hours of 10am-6:30pm CST
- Previous experience in retail customer service or the automotive industry (not necessary, but preferred)
- Basic internet and window-based computer skills
- Strong ability to multitask, with gaming experience being a plus
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
Benefits
As an arenaflex associate, you'll enjoy a comprehensive benefits package, including:
- Medical, dental, vision, and life insurance
- Company contributions to your HSA
- 6% match on 401(k)
- Paid time off
- Work-life balance with flexible scheduling
- Access to our state-of-the-art training programs and facility amenities, including an onsite dining facility, fitness center, and onsite medical center
- Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation
What We Offer
At arenaflex, we're committed to helping our associates grow and develop their careers.
We offer
- Ongoing training and development opportunities to stay up-to-date with our products and services
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Opportunities for career advancement and professional growth
- A comprehensive benefits package and competitive compensation
How to Apply
If you're a motivated and customer-centric individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and join our team at arenaflex in revolutionizing the automotive industry with innovative solutions and exceptional customer service.
Equal Opportunity Employer
arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We encourage applicants of all ages and experience to apply, as we do not discriminate on the basis of age.
Job Type
Full-time
Work Location
In-person
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