Experienced Customer Service Advocate – Remote Opportunity at arenaflex

Job Title:

Experienced Customer Service Advocate – Remote Opportunity at arenaflex

Job Type:

Contract to Hire

Location:

Remote, Illinois

Hourly Rate:

$19/hour

Desired Start Date:

February 3, 2025

Job Description:

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working independently from home? Look no further! arenaflex is seeking an Experienced Customer Service Advocate to join our remote team. As a key member of our customer service team, you will be the first point of contact for members and providers, providing timely, accurate, and personalized support on routine complaints.

About arenaflex:

arenaflex is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower individuals and organizations to achieve their goals through exceptional customer service, cutting-edge technology, and a commitment to excellence. We are a dynamic and growing company that values diversity, inclusivity, and employee growth.

Responsibilities:

As an Experienced Customer Service Advocate at arenaflex, you will be responsible for:

Receiving and Responding to Inquiries:

Receive and respond to routine member and/or provider inquiries, requests, and/or concerns in an accurate and timely manner.

Mitigating Escalations:

Mitigate and prevent complaints from being escalated to resolve in initial contact.

Front-Line Resolution:

Serve as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns.

Problem-Solving:

Resolve basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution.

Performance and Quality Standards:

Maintain performance and quality standards based on established contact center metrics.

Customer Service:

Provide customer service in a high-paced contact center environment over the phone, via live chats, and emails.

Documentation:

Document all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.

Quality and Compliance:

Remain up-to-date and adhere to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance.

Additional Responsibilities:

* Perform other duties as assigned.

• Comply with all policies and standards.

Education Requirement:

* High School Diploma or GED.

Experience Required:

* Call Center/Customer Service experience.

• Problem-solving and critical thinking skills.
• Ability to multi-task working independently from home free of distractions.
• Ability to work with 4 or more systems simultaneously.
• Interpersonal skills.

Experience Preferred:

* 2-year call center experience.

• 2 years claims experience.
• Medicaid Knowledge.
• Previous experience with Microsoft computer applications.
• Previous experience working remotely using multiple applications and screens.

Skills and Competencies:

* Excellent communication and interpersonal skills.

• Strong problem-solving and critical thinking skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proficiency in Microsoft Office applications and CRM software.
• Ability to work independently and as part of a remote team.
• Strong attention to detail and organizational skills.

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program to help you develop your skills and knowledge.

• Opportunities for career growth and advancement in a dynamic and growing company.
• Access to cutting-edge technology and innovative solutions in the healthcare industry.
• Collaborative and supportive work environment.

Work Environment and Company Culture:

* arenaflex is a remote-friendly company that values flexibility and work-life balance.

• Our company culture is built on a foundation of excellence, innovation, and customer-centricity.
• We are committed to creating a diverse and inclusive work environment that fosters growth and development.

Compensation, Perks, and Benefits:

* Competitive hourly rate of $19/hour.

• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Access to cutting-edge technology and innovative solutions in the healthcare industry.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. Apply for this job