Experienced Customer Development Manager – Driving Business Growth through Proactive Account Management and Sales

At arenaflex, we are committed to refreshing the world and making a difference in the lives of our customers and employees alike. As a key member of our NAOU Sales Organization, the Customer Development Manager will play a vital role in driving volume, revenue, and advancing customer relationships through proactive account management and sales of complex volume driving initiatives. If you are a motivated and results-driven professional with a passion for building strong customer relationships, we encourage you to apply for this exciting opportunity.

Job Summary:

As a Customer Development Manager at arenaflex, you will be responsible for driving business growth through proactive account management and sales of complex volume driving initiatives. You will support and/or sell against a portfolio of accounts, requiring complex phone sales interactions and strong collaboration with assigned account teams. This role is an individual contributor, directly responsible for achieving individual performance metrics and account team metrics as assigned.

Responsibilities:

* Complete proactive customer contacts via the telephone to key decision makers to build relationships and gain their support and commitment to execute initiatives and sales programs.

• Conduct regular business reviews with customers to monitor relationship, re-affirm strategies, steward the business, create operational and personal value for the customer.
• Identify opportunities consistent with the objectives, priorities, and strategies of assigned customers through discovery (e.g., Account Diagnostic, observation, analysis of customer data, marketplace sales data, conversations with customer) to prioritize potential focus area(s).
• Coordinate implementation of agreed upon activities (e.g., mechanical service, installation, business building initiatives, distribution activities) within geographical responsibility in order to execute plan.
• Participate in contract negotiations/re-negotiations with customer and arenaflex to formalize the agreement.
• Manage customer marketing reimbursements and local store funding programs to drive business results.
• Accurately capture customer interactions through current CRM systems.
• Manage individual performance to ensure effective and efficient customer contacts to successfully sell sales initiatives.
• Provide feedback to Customer Development Leadership Team on potential opportunities to improve individual and team performance.
• Develop and ensure execution against an Individual Development Plan to ensure personal development and career growth within NAOU.

Requirements:

* Bachelor's Degree required.

• 1+ years frontline sales experience preferred.
• Experience in effectively communicating with and influencing customers.
• Proven ability to problem solve and provide viable solutions based on customer and company needs.
• Proven ability to provide quality Customer Service.
• Strong verbal and written communication skills.
• Effective collaborating skills.
• Ability to actively listen and engage in conversation with customers to uncover opportunities and solutions.
• Strong time management and organizational skills. Able to manage time, establish priorities and accomplish objectives.
• Advancing the Customer Relationship: Ability to facilitate and accelerate the business relationship based upon an understanding of the customer. Includes the ability to actively listen and engage in conversation with customers to uncover relevant information, resources and solutions.
• Customer Relationship Transition: Ability to develop and maintain business to business relationships and transfer personal equity.
• Consumer Focus: Demonstrating understanding of how one's actions and/or work impacts the Company's relationship with consumers.
• Computer Capability: Ability to use information tools (i.e., Salesforce, Design Machine, arenaflex Solutions, National Sales Tool Kit, Matrix/MFE, Microsoft Outlook Applications, arenaflex Tickets, PowerBI) to obtain the needed information to evaluate performance and access relevant data.

Additional Activities/Responsibilities:

* Contract negotiations - Work with CAT team, Finance, and other cross-functional teams to execute new and renegotiated contracts.

• Selling, processing, and coordinating the installing of arenaflex Equipment
• Resolving service issues
• Approving reimbursements and resolving customer's issues
• Authorizing account transfer requests
• Steward work in Regional and Account Team meetings
• Need to flex the work week to accomplish tasks at hand like inputting FET docs, taking customer calls and/or participating on account team calls after normal hours.
• Build customer presentations.
• Potential travel to customer events, training, and sales conferences.

Skills:

* Communication

• Cross-Functional Teamwork
• Customer Contacts
• Customer Interactions
• Customer Relationships
• Influencing
• organization
• Prioritization
• Relationship Building
• Sales

Compensation and Benefits:

* Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

• Annual Incentive Reference Value Percentage: 7.5
• Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Our Purpose and Growth Culture:

At arenaflex, we are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at arenaflex.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

How to Apply:

If you are a motivated and results-driven professional with a passion for building strong customer relationships, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application. Apply for this job