Experienced Customer Service Associate – Delivering Exceptional Experiences at arenaflex

Introduction

At arenaflex, we're passionate about making a difference in the lives of our customers and our communities. As a Customer Service Associate, you'll be part of a dynamic team that's dedicated to delivering exceptional experiences and exceeding customer expectations. Our team members are the heartbeat of our organization, and we're committed to providing them with the skills, training, and support they need to thrive in their roles. If you're a people person with a passion for delivering outstanding customer service, we want to hear from you!

About arenaflex

arenaflex is a leading retail organization that's dedicated to providing our customers with the best possible shopping experience. We're a team of passionate and dedicated individuals who are committed to making a difference in the lives of our customers and our communities. Our stores are designed to be welcoming and inviting, with a wide range of products and services that cater to the needs of our customers. We're proud to be a part of a winning team that's shaping the future of retail.

Job Summary

As a Customer Service Associate at arenaflex, you'll play a critical role in delivering exceptional customer experiences and supporting the store management team. Your primary responsibilities will include:

• Greeting and serving customers in a friendly and courteous manner
• Responding to customer requests and complaints in a timely and professional manner
• Operating the cash register, scanning items, and handling different methods of payment
• Maintaining proper cash levels in the register drawer and change machines
• Activating fuel and gift cards and assisting with lottery purchases as needed
• Stocking and refilling product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles
• Performing customer fuel transactions and monitoring activities at the fuel court
• Preparing made-to-order food and beverages according to recipe or customer specifications
• Stocking food and beverage areas with products and supplies to ensure in-stock conditions at all times
• Ensuring the proper execution of assigned foodservice and beverage programs and procedures
• Completing cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills
• Adhering to established safety, security, quality, and store operations policies, procedures, and practices

Key Responsibilities

* Greet and serve customers in a friendly and courteous manner

• Respond to customer requests and complaints in a timely and professional manner
• Operate the cash register, scan items, and handle different methods of payment
• Maintain proper cash levels in the register drawer and change machines
• Activate fuel and gift cards and assist with lottery purchases as needed
• Stock and refill product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles
• Perform customer fuel transactions and monitor activities at the fuel court
• Prepare made-to-order food and beverages according to recipe or customer specifications
• Stock food and beverage areas with products and supplies to ensure in-stock conditions at all times
• Ensure the proper execution of assigned foodservice and beverage programs and procedures
• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills
• Adhere to established safety, security, quality, and store operations policies, procedures, and practices

Essential Functions

* Ability to work well individually as well as in a team environment

• Good communication skills
• Excellent customer service skills
• Ability to learn FSRA process and procedures and demonstrate on a daily basis
• Ability to work overtime as needed
• Ability to multi-task in a fast-paced environment
• Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
• Must be able to lift and carry up to 35 lbs
• Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment
• Must be at least 16 years old
• Must have reliable transportation
• Must wear slip-resistant shoes at all times
• Must be able to tolerate exposure to cleaning products

Preferred Qualifications

* Pursuit of or high school diploma or equivalent

• Prior food service and/or customer service experience

What We Offer

* Competitive hourly rate

• Opportunities for career growth and advancement
• Comprehensive training program
• Flexible scheduling
• Discounts on arenaflex products and services
• Opportunities for professional development and continuing education
• A dynamic and supportive work environment

Work Environment and Company Culture

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team members are the heartbeat of our organization, and we're dedicated to providing them with the skills, training, and support they need to thrive in their roles. We believe in fostering a culture of respect, empathy, and open communication, and we're committed to making a positive impact in the lives of our customers and our communities.

Compensation and Benefits

* Competitive hourly rate

• Opportunities for career growth and advancement
• Comprehensive training program
• Flexible scheduling
• Discounts on arenaflex products and services
• Opportunities for professional development and continuing education
• A dynamic and supportive work environment

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! To apply for this exciting opportunity, please submit your application through our website or in-person at one of our locations. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and empowering, and we're dedicated to making a positive impact in the lives of our customers and our communities. Apply for this job