Experienced External Support Engineer – Bridging Content Teams and Tools Engineering at arenaflex
Job Summary:
Join arenaflex, a leading innovator in the entertainment industry, as an External Support Engineer. In this pivotal role, you will serve as the bridge between external content creation teams and the internal tools engineering team. Your expertise will help content teams navigate the use of arenaflex's cutting-edge tools, ensuring seamless collaboration and efficient issue resolution. If you're passionate about delivering exceptional support, driving tool improvements, and fostering cross-functional collaboration, this is the perfect opportunity to join our dynamic team.
About arenaflex:
arenaflex is a global leader in the entertainment industry, revolutionizing the way content is created, distributed, and consumed. Our innovative approach to storytelling and technology has made us a household name, and we're committed to pushing the boundaries of what's possible. As an External Support Engineer, you'll be part of a talented team that's shaping the future of entertainment.
Key Responsibilities:
As an External Support Engineer, your primary responsibilities will include:
- Providing technical support to content/external teams in regards to the use of arenaflex's content tools
- Creating reference materials and providing training to get external teams up to speed with the toolset
- Solving and debugging possible issues with tools and workflows to quickly resolve issues for users
- Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA
- Advocating for tools, workflow improvements, and suggestions from external teams
- Partnering with other engineers to develop tools and processes that improve efficiency and quality
- Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion
- Exemplifying reliability, accountability, and professionalism in all work-related interactions
Skills and Abilities:
To succeed in this role, you'll need:
- Ability to read and understand C# code
- Good written and verbal communication, including working with external partners
- Positive attitude and ability to receive and provide objective and constructive feedback
- Excellent organization skills
- Self-motivating; able to prioritize and manage numerous requests simultaneously
Education and Experience:
We're looking for candidates with:
- Computer Science or related degree, or equivalent work experience
- Experience supporting a live service or tool environment
- Unity 3D game and tool development experience
- Experience with Jira, Confluence, or other defect tracking software
- iOS and Android mobile development experience
- 5 years' experience in delivering production-level code in a professional environment
Position Type/Expected Hours of Work:
Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings, etc., during this time.
Other Duties:
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary Range:
At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of arenaflex is typically $150,000 - $325,000.
Why Join arenaflex?
As an External Support Engineer at arenaflex, you'll enjoy:
- Competitive salary and benefits package
- Opportunity to work with cutting-edge technology and innovative tools
- Collaborative and dynamic work environment
- Professional growth and development opportunities
- Flexible work arrangements, including remote work options
- Access to exclusive arenaflex events and networking opportunities
How to Apply:
If you're passionate about delivering exceptional support, driving tool improvements, and fostering cross-functional collaboration, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. Apply Now! arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. Apply for this job