Experienced Customer Service Guide (Human Services Specialist 1) – Supporting Oregonians in Need

At arenaflex, we're committed to making a positive impact on the lives of Oregonians in need of support and resources. As a Customer Service Guide (Human Services Specialist 1), you'll play a vital role in providing exceptional customer service to individuals and families seeking assistance through our Self-Sufficiency Program (SSP). If you're passionate about helping others, have excellent communication skills, and are comfortable working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is proud to be an Equal Opportunity Employer, guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We're committed to creating a diverse and inclusive community, and we encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others.

Job Summary

As a Customer Service Guide, you'll be the first point of contact for many Oregonians seeking assistance through our SSP. You'll provide specialized assistance on behalf of program staff, helping individuals and families navigate our programs and services, including food benefits, cash assistance, childcare assistance, services for domestic violence survivors, resources for refugees, and support for youth experiencing homelessness. You'll also provide a welcoming environment, treating each individual with respect, compassion, and effectiveness.

Key Responsibilities

* Provide exceptional customer service to individuals and families seeking assistance through our SSP

• Assist with the day-to-day functions of the office, including distribution of mail, case transfers, and other administrative tasks
• Greet and assist Oregonians through a trauma-informed lens, providing culturally appropriate services that recognize and value the worth of each individual
• Work collaboratively with a team to support the business needs of the office, rotating tasks as needed
• Provide information and referrals to customers, both in person and by telephone
• Communicate effectively with colleagues, developing meaningful relationships that foster trust, inclusivity, and respect
• Meet or exceed specific goals and objectives, independently identifying, assessing, and resolving barriers or inefficiencies

Essential Qualifications

* Two years of experience interviewing to obtain personal or technical information or substantial people contact, with a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.)

• College-level courses may be substituted for the experience on a year-for-year basis
• Experience providing customer service to a high volume of diverse customers in a manner that demonstrates active listening and compassion
• Experience communicating with resolving conflicts/disputes with customers and developing meaningful relationships with colleagues
• Experience with computer skills, including usage and functionality of computers, web browsers, Microsoft programs, quality keyboarding, and multiline telephone
• Experience using multiple systems in tandem for research and tracking details for each customer or case
• Experience adapting communication style to explain complex information verbally and in writing to diverse audiences

Preferred Qualifications

* Experience working in a human services or social services setting

• Experience working with diverse populations, including those with disabilities, language barriers, or cultural differences
• Experience with trauma-informed care and cultural humility
• Bilingual or multilingual skills

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with a high volume of individual and family contact
• Strong problem-solving and conflict resolution skills
• Ability to adapt to changing priorities and procedures
• Strong computer skills, including Microsoft Office and web-based platforms
• Ability to work collaboratively as part of a team

Work Environment and Culture

* Work will be conducted in the Office, with a typical work schedule of Monday – Friday, 8:30 a.m. – 5:30 p.m. Pacific Standard Time (PST)

• May interact with a wide range of people, including some who have experienced trauma and may exhibit challenges in controlling their emotions
• Fast-paced position with a high volume of individual and family contact
• May require overnight travel to attend statewide meetings, trainings, or coverage
• Priorities and procedures may change daily, requiring flexibility in application of procedures

Compensation and Benefits

* Salary range: $3,429 - $4,622

• Amazing benefits package, including cost of living adjustments, annual salary increases, and possible eligibility for the Public Service Loan Forgiveness Program
• Opportunities for career growth and professional development
• Collaborative and supportive work environment

How to Apply

If you're passionate about helping others and have the skills and qualifications we're looking for, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume, cover letter, and any relevant work or education history. We look forward to hearing from you! Apply Job! Apply for this job