Experienced Full Stack Call Center Representative – Data Entry and Customer Service

Join arenaflex, a leading retail pharmacy and healthcare company, in a remote full-time role as an Experienced Full Stack Call Center Representative – Data Entry and Customer Service.

About arenaflex

arenaflex is a part of the U.S. Retail Pharmacy and U.S. Healthcare segments of arenaflex Boots Union, Inc., a leading healthcare, pharmacy, and retail company with a long history of focusing on communities. arenaflex aims to make healthier lives through better healthcare. With almost 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex is proud to be a local healthcare objective serving almost 10 million clients every day. arenaflex pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the country's medically underserved populations. To best address the needs of clients and patients, arenaflex offers a genuine omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver excellent products and services in communities across the country.

Job Summary

As an Experienced Full Stack Call Center Representative – Data Entry and Customer Service at arenaflex, you will be responsible for providing exceptional customer service to patients and healthcare professionals while accurately processing patient and medication data using arenaflex's pharmacy systems. You will work under direct supervision, adhering to state and government guidelines, and follow established procedures and protocols to ensure the highest level of quality and accuracy. This role requires a strong attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities

* Utilize arenaflex's remedy information entry methodology and rules to process new patient enrollments by entering information into a suitable system.

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate missing medication data and decipher clinical abbreviations (SIG codes).
• Resolve all data entry-related exceptions.
• Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound calls to prescribers and patients on a case-by-case basis.
• Resolve Outsider Oddballs by reviewing, gathering data, making recommendations, and resubmitting for processing as per individual arrangement requirements.
• Resolve phone calls to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs.
• Provide support to pharmacists, both those in the office and those in other areas.
• Identify and escalate issues to senior-level staff as necessary.
• Obtain a dynamic pharmacist license or certification within the initial 90 days and maintain an active pharmacist license or certification.

Essential Qualifications

* High school diploma or equivalent.

• Essential level computer skills (e.g., start and close down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online).
• Essential web browsing skills to include opening a program, typing URLs in the correct location, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
• Ability to communicate effectively in writing and verbally.
• 18 years old or older.

Preferred Qualifications

* At least 1 year of pharmacy experience in a retail or call center environment.

• At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or widely recognized certification agency.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files).
• Familiarity with Spanish and English.

Skills and Competencies

* Strong attention to detail and ability to work accurately in a fast-paced environment.

• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Strong problem-solving and analytical skills.
• Ability to adapt to changing priorities and deadlines.
• Familiarity with pharmacy systems and software.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. As a full-time employee, you will have access to a range of training and development opportunities, including:

• On-the-job training and mentorship
• Online training and certification programs
• Opportunities for advancement and career growth
• A supportive and collaborative work environment

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values teamwork, innovation, and customer satisfaction. As a remote employee, you will have the flexibility to work from home and enjoy a range of benefits, including:

• Flexible scheduling and work-from-home options
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to a range of employee discounts and perks

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• $25-$35/hour salary
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to a range of employee discounts and perks

How to Apply

If you are a motivated and customer-focused individual with a passion for pharmacy and healthcare, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. Apply Now! Apply for this job