Experienced After Hours Customer Service Representative – Elderly Home Based Care and Support
At arenaflex, we're dedicated to providing exceptional care and support to our clients, and we're seeking a compassionate and experienced Customer Service Representative to join our after hours team. As a key member of our remote team, you'll play a vital role in delivering outstanding customer service to our clients and their caregivers, while working from the comfort of your own home in South Africa.
About arenaflex
arenaflex is a leading provider of elderly home based care and various other services in the US. Our mission is to empower individuals to live independently and with dignity, while providing them with the support and care they need to thrive. We're committed to delivering exceptional service and support to our clients, and we're looking for talented individuals like you to join our team.
About the Role
As an After Hours Customer Service Representative, you'll be responsible for providing timely and effective support to our clients and their caregivers, while working outside of regular business hours. This is a unique opportunity to work in a flexible and remote environment, with a 3-day working week of 4-hour shifts per day, and a Saturday and Sunday shift of 12 hours per day.
Responsibilities
* Answer all incoming calls from clients and caregivers, and respond to queries in a timely and professional manner
- Resolve client and nurse queries that are within the scope of after-hours, and provide guidance and support as needed
- Provide timely responses to queries that come in through our texting platform, and ensure that all client and caregiver concerns are addressed promptly
- Notify clients and replace caregiver callouts as necessary, and confirm caregivers 1-2 hours before shift start
- Perform initial intake for callers potentially interested in our services, and provide them with information and support to help them make informed decisions
- Document all scenarios on our platform, as well as update caregiver schedules as needed
- Complete non-urgent admin projects if time allows, and contribute to the overall efficiency and effectiveness of our team
Requirements
* Fluency in English, with excellent communication and interpersonal skills
- Compassionate and confident, with a strong ability to empathize with clients and caregivers
- Responsible and reliable, with a proven track record of meeting deadlines and delivering results
- 10+ years' work experience in customer service and office duties, with a strong understanding of staffing and/or healthcare principles
- Adaptable and flexible regarding work hours, with a willingness to work outside of regular business hours
- Impeccable phone and computer skills, with experience working with a variety of software and systems
- Staffing and/or healthcare experience, with a strong understanding of the industry and its challenges
- Experience working remotely and independently, with a quiet and professional work-from-home environment
- Remotely set up with Wi-Fi and load-shedding back-up, with a reliable internet connection and a suitable workspace
What We Offer
* A competitive salary and benefits package, with opportunities for career growth and development
- A flexible and remote work environment, with a 3-day working week of 4-hour shifts per day, and a Saturday and Sunday shift of 12 hours per day
- The opportunity to work with a leading provider of elderly home based care and support services, with a strong commitment to delivering exceptional service and support to our clients
- A dynamic and supportive team environment, with opportunities to learn and grow with arenaflex
- A comprehensive training program, with ongoing support and development to help you succeed in your role
How to Apply
If you're a motivated and experienced customer service professional looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.
About arenaflex
arenaflex is a leading provider of elderly home based care and various other services in the US. Our mission is to empower individuals to live independently and with dignity, while providing them with the support and care they need to thrive. We're committed to delivering exceptional service and support to our clients, and we're looking for talented individuals like you to join our team.
Why Work at arenaflex?
* We're a dynamic and supportive team, with a strong commitment to delivering exceptional service and support to our clients
- We offer a competitive salary and benefits package, with opportunities for career growth and development
- We're a flexible and remote work environment, with a 3-day working week of 4-hour shifts per day, and a Saturday and Sunday shift of 12 hours per day
- We're a leading provider of elderly home based care and support services, with a strong reputation for delivering exceptional service and support to our clients
- We offer a comprehensive training program, with ongoing support and development to help you succeed in your role
What Our Team Says About Working at arenaflex
* "I love working at arenaflex because of the flexibility and autonomy that comes with being a remote employee. I'm able to work from the comfort of my own home, and still deliver exceptional service and support to our clients."
- "I've been working at arenaflex for several years, and I've seen the company grow and evolve in amazing ways. The team is supportive and collaborative, and we're all committed to delivering exceptional service and support to our clients."
- "I'm so grateful to be a part of the arenaflex team. We're a dynamic and supportive group, and we're all passionate about delivering exceptional service and support to our clients."
Join Our Team
If you're a motivated and experienced customer service professional looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience. Apply for this job