Experienced Full Stack Customer Success Manager – Strategic Account Services for arenaflex

At arenaflex, we're revolutionizing the way we connect with our customers and drive business growth. As a Premium Beauty Senior Customer Success Manager, you'll play a pivotal role in shaping the future of our Strategic Account Services organization. If you're passionate about delivering exceptional customer experiences, driving business growth, and navigating ambiguity, we want to hear from you.

About arenaflex

arenaflex is a leading e-commerce company that's changing the way people shop and interact with brands. Our mission is to provide an unparalleled customer experience, and we're committed to innovation, inclusivity, and diversity. As a member of our team, you'll have the opportunity to work with some of the most influential brands on the Amazon Store, driving business growth and satisfaction through strategic insights and operational excellence.

Key Responsibilities

As a Premium Beauty Senior Customer Success Manager, you'll be responsible for driving business growth for your assigned portfolio of Sellers. Your key responsibilities will include:

Business Growth

+ Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. + Analyze data and trends to identify, action, and/or influence long-term opportunities for your assigned portfolio of Sellers. + Act as a strategic and influential partner for your Sellers, proactively seeking out new opportunities and creating tailored solutions and recommendations. + Present compelling value propositions using a strategic and consultative approach. + Lead business strategy development and design long-term account plans, collaborating effectively with cross-functional teams and your Sellers.

Seller Relationship Management

+ Build effective working relationships with your Sellers, being a trusted advisor and business advocate. + Deliver timely, accurate, and professional operational support to all Sellers in your portfolio within a specified SLA. + Drive optimal program and Customer Success Manager satisfaction. + Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly with high quality.

Program Process Excellence

+ Act as a thought leader in defining success criteria and understanding business needs of Sellers in an ever-changing business environment. + Improve team efficiency and optimize previously defined processes. + Assist with the definition and design of tools, standard operating procedures, and processes of Seller Services. + Identify, quantify, and define feature enhancements and new products to improve Amazon products based on customer feedback, data analysis, and feature gaps with competitive products.

Essential Qualifications

* 4 years of professional experience in the Beauty industry with Buying, Merchandising, Planning, and/or relevant experience within Customer Success, Account Management, Management Consulting, and/or relevant experience in negotiating, nurturing, and growing customer relationships.

• Bachelor's degree or equivalent.
• Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
• Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
• Ability to digest and manipulate large data sets by use of pivot tables, lookups, and compound formulas.
• Analytical problem-solving ability, using data analysis, reporting, and forecasting to guide business decisions.
• Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.

Preferred Qualifications

* Experience in E-Commerce, Corporate Retail, Consulting, and/or B2B.

• Communication and presentation skills.
• Effective territory/account management.
• Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
• Understanding of retail math and formulas for the purpose of making business decisions.
• Experience using analytical, account management, and productivity tools, including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.
• Self-Starter: Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.

Career Growth Opportunities and Learning Benefits

As a member of our team, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Collaborative and dynamic work environment with a diverse and inclusive team.
• Opportunities for career growth and advancement within arenaflex.
• Competitive compensation and benefits package, including equity, sign-on payments, and other forms of compensation.

Work Environment and Company Culture

arenaflex is committed to creating a workplace that's inclusive, diverse, and supportive. We believe in fostering a culture of innovation, creativity, and collaboration, where every team member feels valued and empowered to contribute their best work.

Compensation and Benefits

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,000/year in our lowest geographic market up to $154,000/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

How to Apply

If you're passionate about delivering exceptional customer experiences, driving business growth, and navigating ambiguity, we want to hear from you. Apply now to join our team as a Premium Beauty Senior Customer Success Manager and be a part of shaping the future of arenaflex. Apply Job! Apply for this job