Experienced Insurance Customer Service Representative – Work from Home Opportunity at arenaflex

At arenaflex, we are dedicated to providing exceptional customer service to our valued members and customers. As a leading provider of insurance and related services, we are seeking an experienced Insurance Customer Service Representative to join our team. This is a unique opportunity to work from home, providing a perfect blend of flexibility and career growth.

About arenaflex

arenaflex is a renowned organization that has been serving its members and customers for decades. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the insurance industry. We take pride in our diverse and inclusive workplace culture, where team members from various backgrounds and experiences come together to achieve our goals.

Job Summary

As an Insurance Customer Service Representative at arenaflex, you will be responsible for handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone. You will provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium. This is a challenging and rewarding role that requires a strong understanding of insurance industry policies and procedures, excellent communication skills, and a passion for delivering exceptional customer service.

Key Responsibilities

* Handle property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone

• Provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
• Review and update policies to enhance retention and better meet the needs of the consumer
• Counsel policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
• Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes
• Receive and respond to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations, and cross-selling) in EPIC
• Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Provide quotes on endorsements as requested
• Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies
• Process changes to policies within EPIC and submit changes to specific companies, following up with company to ensure change requests have been processed in a timely manner
• Review policy information and references company-specific claims procedures to assist insured in filing claims
• Mail insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
• Recognize cross-sell opportunities (membership and insurance) and obtain quote information

What We Offer

* A competitive hourly rate, depending on experience and salary zone

• Eligibility for Annual Merit Increase
• Comprehensive Health benefits package, including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts
• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%
• Free arenaflex Premier Battery Membership

Requirements

* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment

• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment

Work Schedule

* Monday - Friday, 10 a.m. to 6 p.m. CST with rotating Saturdays with team (Saturday hours would be 9 a.m. to 3 p.m.)

What We Value

* Diversity, Equity, and Inclusion: At arenaflex, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

How to Apply

If you are a motivated and customer-focused individual with a passion for the insurance industry, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Now!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that values and respects the contributions of all team members. Apply for this job