Experienced Customer Service Consultant – Aetna Answer Team at arenaflex

As a leading healthcare company, arenaflex is dedicated to transforming the culture of healthcare delivery, making it more personal, convenient, and affordable for all clients. We are seeking an experienced Customer Service Consultant to join our Aetna Answer Team, where you will play a vital role in delivering exceptional customer service and ensuring that our clients receive the highest level of support.

About arenaflex

arenaflex is a healthcare company that is passionate about providing human-centric healthcare solutions. We believe that everyone deserves access to quality healthcare, and we are committed to making it more personal, convenient, and affordable for all. Our team is dedicated to transforming the culture of healthcare delivery, and we are seeking talented individuals who share our vision to join our team.

Job Summary

As a Customer Service Consultant for the Aetna Answer Team at arenaflex, you will serve as a vital point of contact within a client-facing team in a call center environment. Your primary responsibility will be to respond to a variety of client service requests and issues, which may include enrollment and billing inquiries, commissions, technical support, group administration, and other routine customer service inquiries. The role emphasizes delivering first-call resolution for 90-95% of inquiries, which requires accurately identifying, researching, and resolving issues based on the initial communication from the client, whether it be through phone calls, letters, or emails.

Responsibilities

* Respond to client service requests and issues in a call center environment, utilizing your exceptional customer service skills to address and resolve client concerns effectively.

• Deliver first-call resolution for 90-95% of inquiries, accurately identifying, researching, and resolving issues based on initial client communication.
• Provide support for enrollment and billing inquiries, commissions, technical support, and group administration, utilizing your problem-solving skills to address complex issues.
• Demonstrate exceptional customer service skills in all interactions with clients, ensuring that every interaction is positive and productive.
• Utilize problem-solving skills to address and resolve client concerns effectively, developing technical acumen to resolve more complex issues.

Requirements

* High School Diploma or GED equivalent required.

• Prior call center experience is required, with a proven track record of delivering exceptional customer service.
• Experience in process improvement and root-cause analysis methodologies is preferred, as is the capability to develop technical acumen.
• Strong client-facing orientation is essential, with a demonstrated ability to build rapport with clients and resolve issues effectively.
• Demonstrated exceptional customer service skills are required, with a proven ability to address and resolve client concerns in a timely and effective manner.

Nice-to-Haves

* Experience in healthcare or a related field is a plus, as is experience with CRM software and other customer service tools.

• Certification in customer service or a related field is also a plus, as is experience with process improvement and root-cause analysis methodologies.

Benefits

* Medical insurance coverage, including dental and vision insurance.

• 401(k) retirement savings plan, with employer matching.
• Employee Stock Purchase Plan, allowing you to purchase arenaflex stock at a discounted rate.
• Fully-paid term life insurance, providing peace of mind for you and your loved ones.
• Short-term and long-term disability benefits, ensuring that you receive the support you need in the event of an illness or injury.
• Well-being programs, including fitness classes, nutrition counseling, and stress management workshops.
• Education assistance, including tuition reimbursement and professional development opportunities.
• Free development courses, allowing you to enhance your skills and advance your career.
• CVS store discount, providing you with access to exclusive discounts and promotions.
• Discount programs with participating partners, including restaurants, retailers, and entertainment venues.
• Paid Time Off (PTO), allowing you to recharge and relax.
• Paid holidays throughout the calendar year, ensuring that you have time to celebrate with your loved ones.

Why Join arenaflex?

* arenaflex is a leading healthcare company, dedicated to transforming the culture of healthcare delivery.

• We offer a dynamic and supportive work environment, with opportunities for growth and development.
• Our team is passionate about providing human-centric healthcare solutions, and we are committed to making a difference in the lives of our clients.
• We offer a comprehensive benefits package, including medical insurance, 401(k) retirement savings plan, and employee stock purchase plan.
• We provide opportunities for education and professional development, including tuition reimbursement and free development courses.
• We offer a flexible work environment, with opportunities for remote work and flexible scheduling.

How to Apply

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our Aetna Answer Team, and to submit your application. We look forward to hearing from you! Apply Job! Apply for this job