Experienced Customer Account Support Specialist – Remote Collections Team
At arenaflex, we're on a mission to provide hardworking people with quality vehicles and innovative financial solutions. As one of the fastest-growing auto leasing and finance companies in the United States, with over 65 locations across the Southeast, we're constantly looking for talented individuals to join our family. If you're a results-driven, customer-focused professional with a passion for collections, we want to hear from you!
About arenaflex
arenaflex is a dynamic and inclusive organization that values hard work, creativity, integrity, and a can-do spirit. Our rich history and commitment to our core values – Integrity, Innovation, Inclusion, Service, and Success – have made us a leader in the industry. We're proud of our diverse and inclusive environment, which provides everyone with the opportunity to advance their career and grow with us.
Our Core Values
* Integrity: We conduct our business with honesty, transparency, and ethics.
- Innovation: We're always looking for new and better ways to serve our customers and stay ahead of the competition.
- Inclusion: We believe that everyone deserves a chance to succeed, regardless of their background or experience.
- Service: We're committed to providing exceptional customer service and building long-term relationships with our clients.
- Success: We're driven by a passion for excellence and a desire to achieve our goals.
Job Summary
We're seeking experienced Customer Account Support Specialists to join our remote collections team. As a key member of our team, you'll be responsible for contacting customers to determine the reason for payment delinquency and negotiating payments. If you're a motivated, results-oriented individual with excellent communication skills and a natural talent for talking to people, we want to hear from you!
Responsibilities
* Contact customers to determine the reason for payment delinquency and negotiate payments.
- Handle accounts with speed and accuracy while maintaining professionalism.
- Confirm and/or negotiate payment arrangements, research any discrepancies.
- Complete phone calls to meet required performance standards and metrics.
- Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures.
- Use computerized systems for tracking, information gathering, and/or troubleshooting.
- Document all accounts accurately, clearly, and concisely noting reason for delinquency.
- Respond to customer inquiries with accurate information, using professionalism and integrity.
- Adhere to all state and federal laws in the handling of accounts.
Qualifications
* Excellent listening, oral, and written communication skills.
- Attention to detail.
- Professional phone etiquette.
- Good follow-up skills.
- Persuasive negotiation skills.
- Microsoft Windows and Internet-based applications experience required.
- Basic typing/data entry skills.
- Ability to multi-task.
- Ability to work a five-day workweek, including some Saturdays.
Education & Experience
* High School or Equivalent Required.
- Associates Degree or Bachelor's Degree in business or related field may be used in lieu of experience.
- Prior experience in financial services or similar industry preferred.
What We Offer
* Competitive salary and benefits package.
- Opportunity to work with a dynamic and inclusive organization.
- Professional development and growth opportunities.
- Flexible work arrangements, including 100% remote work.
- Collaborative and supportive team environment.
- Recognition and rewards for outstanding performance.
How to Apply
If you're a motivated, customer-focused professional with a passion for collections, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Work Environment & Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our remote work arrangements allow you to work from the comfort of your own home, while still being connected to our team and able to collaborate with colleagues. We value work-life balance and offer flexible scheduling to ensure that you have the time and energy to pursue your passions outside of work.
Compensation & Benefits
We offer a competitive salary and benefits package, including:
- Competitive hourly rate
- Comprehensive health insurance
- 401(k) retirement plan
- Paid time off and holidays
- Professional development and growth opportunities
Why Join arenaflex?
* We're a dynamic and inclusive organization that values hard work, creativity, integrity, and a can-do spirit.
- We offer a competitive salary and benefits package, including flexible work arrangements and professional development opportunities.
- We're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees.
- We're a leader in the industry, with a rich history and a commitment to our core values.
Don't miss out on this opportunity to join our team and take your career to the next level! Apply today and become a part of the arenaflex family! Apply for this job