Experienced Order Processing Specialist – Customer Service and Logistics Support

At arenaflex, we are dedicated to delivering exceptional customer experiences and driving business growth through efficient order processing and logistics management. As a key member of our customer service team, you will play a vital role in ensuring seamless order processing, customer satisfaction, and operational excellence.

Job Summary:

We are seeking an experienced Order Processing Specialist to join our dynamic team at arenaflex. As a part-time employee, you will be responsible for processing orders, managing customer requests, and coordinating logistics activities. If you have a passion for delivering exceptional customer service, possess strong administrative skills, and are proficient in utilizing business tools, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

As an Order Processing Specialist at arenaflex, you will be responsible for the following key tasks:

• Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
• Processing orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
• Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
• Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
• Updating databases with the status of returned materials issues and accounts for returns inventory.
• Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
• Ensuring service information is accessible by sorting and filing documents/forms.
• Handling requests for additional company materials.
• Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
• Coordinating and performing activities associated with the transfer of consigned material.
• Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.

Skills, Knowledge, and Expertise:

To succeed in this role, you will require the following minimum skills and knowledge:

• Direct customer support experience, including administrative experience.
• Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
• Proficient in utilizing business tools such as:

+ E-mail + Microsoft Word + Excel + PowerPoint

• Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
• Typical Education and Experience: Associate degree or equivalent. 1-3 years of related experience.

Preferred Qualifications:

* Experience working in a fast-paced customer service environment.

• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficiency in multiple software applications, including ERP systems.
• Experience with data entry and database management.

Benefits:

As an arenaflex employee, you will enjoy a comprehensive benefits package, including:

• 401(k) plan with company matching.
• Paid Time Off (PTO).
• Sick Time.
• Company offers a generous benefits package that pays 100% of medical, dental, and vision.
• Short-Term Disability.

Work Environment and Company Culture:

At arenaflex, we value our employees and strive to create a positive and inclusive work environment. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction. As an Order Processing Specialist, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

How to Apply:

If you are a motivated and detail-oriented individual with a passion for customer service and logistics management, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.

Compensation:

The hourly rate for this position is $25.00-$28.00, depending on experience.

Location:

This part-time position is located at our Outtoday location.

Employment Type:

This is a part-time employment opportunity.

Contact Information:

If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information].

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. Apply for this job