Experienced Customer Support Engineer I - Work from Home Jobs at arenaflex

Join arenaflex's dynamic team and embark on a rewarding career journey as a Customer Support Engineer I. In this exciting role, you will have the opportunity to work with cutting-edge technology, collaborate with passionate teams, and deliver exceptional customer experiences.

About arenaflex

arenaflex is a pioneering company that has revolutionized the way organizations access and utilize data. Our mission is to make data access as simple and reliable as electricity. With arenaflex, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We take pride in empowering organizations to become truly data-driven, and our technology is used by more organizations every day to achieve this goal.

The Role

As a Customer Support Engineer I at arenaflex, you will be part of a collaborative and holistic team that delivers best-in-class experiences to our customers. You will act as our customers' technical champion within arenaflex, taking on exciting technical challenges and partnering with customers to drive issues to an outcome that exceeds expectations. Our Customer Support team is responsible for creating solutions and providing exceptional experiences for every customer.

Key Responsibilities

* Work closely with arenaflex customers and other stakeholders to ensure timely resolution of reported incidents.

• Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, and case resolution.
• Provide troubleshooting support to arenaflex customers and partners via multiple channels (web, email, phone, virtual meetings, etc.)
• Help customers round the clock and be willing to work in shifts in a 24x7 work environment.
• Investigate incidents utilizing the arenaflex environment, connectors, logs, and other troubleshooting tools.
• Work closely with arenaflex's engineering team by submitting well-documented bugs which arise from customer submitted cases.
• Work with arenaflex's Product team to ensure feature requests are addressed and handled in a timely fashion.
• Document any known or newly identified solutions in our knowledge base and share this knowledge across the team.
• Collaborate with teammates on technical and non-technical projects.

Skills and Qualifications

* Total relevant work experience - 2+ yrs

• Strong Customer Advocacy skills
• Excellent written and verbal communication skills in English
• Highly developed, process-oriented skills for troubleshooting, problem solving, and issue resolution
• Good teaming skills with a passion for building a positive culture where we leave our ego at the door
• Ability to work in a fast-paced, highly collaborative environment, and function in global arenas
• Excellent analytical skills and strong attention to details
• Basic ability to read and understand Java/ C++ (any programming language) and experience in reading and analyzing Java stack traces and exceptions
• Basic understanding of networking fundamentals and the TCP/IP model
• Experience with databases (SQL and NoSQL) as well as basic SQL commands
• Experience building or troubleshooting APIs
• Understanding of Data Warehousing fundamentals and concepts
• Experience in various operating systems such as Windows, UNIX/Linux
• Comfortable navigating Github and submitting Pull Requests

Perks and Benefits

* 100% employer-paid medical insurance

• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants*

* Professional development and training opportunities

• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
• *May vary by country and worker type - please reach out to your recruiter for more information

Why Join arenaflex?

* Work with cutting-edge technology and collaborate with passionate teams

• Deliver exceptional customer experiences and make a meaningful impact
• Enjoy a dynamic and inclusive work environment with opportunities for growth and development
• Receive competitive compensation and benefits package
• Be part of a company that values innovation, teamwork, and customer satisfaction

How to Apply

If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and our team will be in touch to discuss your qualifications further.

Note:

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job