Experienced Customer Support Executive - Arabic & Turkish Speaker

Join arenaflex, a global fintech leader, in shaping the future of trading and customer experience. As a Customer Support Executive, you will be at the forefront of delivering exceptional service to our clients across the globe. With a diverse team of over 2,100 employees from more than 100 nationalities, arenaflex offers a unique opportunity to grow professionally and personally in a dynamic, inclusive, and supportive environment.

Your Role at arenaflex

As a Customer Support Executive, you will play a critical role in ensuring the satisfaction of our clients by providing timely and effective support through various communication channels. You will be responsible for:

• Processing client requests and resolving issues via live chat, phone calls, and email through our CRM system, maintaining accuracy and attention to detail.
• Escalating complex issues to the appropriate specialist via Salesforce or Jira, ensuring seamless issue resolution.
• Updating clients on their request statuses, providing clear and concise communication.
• Verifying client-submitted documents on an hourly basis, ensuring compliance and accuracy.
• Preparing and interpreting reports and documentation as required, demonstrating attention to detail and accuracy.
• Attending company seminars and meeting the required assessment target to understand arenaflex's business functions and roles.
• Achieving quarterly KPI targets set by the customer support manager, driving performance and excellence.
• Performing other ad-hoc tasks assigned by the customer support manager, demonstrating flexibility and adaptability.

What Makes You a Great Fit

To succeed in this role, you will need:

• A minimum of 1 year of experience in a customer service-related role, demonstrating a strong foundation in customer support.
• Excellent communication skills in Arabic, Turkish, and English, enabling effective communication with clients from diverse backgrounds.
• Strong client-facing and communication skills, with the ability to build rapport and resolve issues efficiently.
• Troubleshooting and multitasking capabilities, allowing you to handle multiple requests and issues simultaneously.
• Customer service orientation, with a focus on delivering exceptional experiences and building long-term relationships.
• A Bachelor's degree or diploma in business administration or a related field, providing a solid foundation in business principles and practices.
• A self-motivated and highly reliable personality, with a strong work ethic and commitment to excellence.

What We Offer Along the Way

At arenaflex, we believe in investing in our employees' growth and well-being. As a Customer Support Executive, you can expect:

• Competitive and attractive compensation, recognizing your value and contributions.
• Extensive learning opportunities, including professional training and certifications, soft skills development, free English courses, and trading workshops, to enhance your skills and knowledge.
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care, ensuring your physical and mental well-being.
• Generous time off, including 21 days of annual leave and paid sick leave, allowing you to recharge and maintain a healthy work-life balance.
• Allowance for sports club memberships or other physical exercise activities, promoting a healthy lifestyle and well-being.
• Holiday flight tickets and accommodation coverage (within the yearly limit), enabling you to explore new destinations and experience different cultures.
• Meal and transportation allowance, making your daily commute and work-related expenses more manageable.
• Education allowance for your children's school and kindergarten fees, supporting their education and development.
• Outstanding team-building experiences and corporate parties, fostering a sense of community and camaraderie.

Your Journey After Applying

Our hiring process typically involves:

• A first interview (up to 40 minutes), where we get to know you and your background.
• An English Assessment (30 minutes), evaluating your language skills and proficiency.
• A Written Capability Test (15 minutes), assessing your problem-solving and communication skills.
• A Verbal Capability Test (15 minutes), evaluating your communication and interpersonal skills.
• A final interview with your future team (1 hour), where we discuss your fit and potential within our team.

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Ready to take the next step in your career? Apply now to join our dynamic team at arenaflex.

Important Note

Please note that we occasionally amend or withdraw arenaflex jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy, which describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to arenaflex/arenaflex Group companies around the world. arenaflex Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with arenaflex. Anyone who demands such a fee is not an authorized arenaflex representative and you are strongly advised to refuse any such demand. At arenaflex, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity, or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce. Apply Job! Apply for this job