Experienced Customer Support Executive - Chinese Speaking
Join arenaflex, a global leader in the fintech industry, as we continue to revolutionize the way people trade and invest. With a diverse team of over 2,100 employees from more than 100 nationalities, arenaflex offers a unique opportunity for global teamwork, incredible leadership, a learning culture, and constant development. As a Customer Support Executive - Chinese Speaking, you will be at the forefront of providing exceptional support to our clients, ensuring their trading experience is nothing short of exceptional.
Your Role at arenaflex
As a Customer Support Executive - Chinese Speaking, you will be responsible for providing top-notch support and issue resolution to our existing clients across various communication channels. You will be the face of arenaflex, ensuring that our clients receive the best possible experience. You will have the opportunity to work remotely from your home city or any other location and relocate to our Southeast Asia support office after the first 2 or 3 months.
Key Responsibilities:
* Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail.
- Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
- Update clients on their request status accordingly.
- Verify documents submitted by clients within specific regions on an hourly basis.
- Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
- Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
- Achieve quarterly KPI targets set by the CS manager.
- Perform other ad hoc tasks assigned by the manager.
What Makes You a Great Fit:
* Good communication skills in English, and native Chinese speaking
- Strong client-facing and communication skills
- Troubleshooting and multitasking skills
- Customer service orientation
- Bachelor's degree in business administration or related field
- Self-motivated and highly reliable
What We Offer Along the Way:
* Competitive and attractive compensation
- Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
- Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
- Generous time off, including 21 days of annual leave and paid sick leave
- Allowance for sports club memberships or other physical exercise activities
- Holiday flight tickets and accommodation coverage (within the yearly limit)
- Meal and transportation allowance
- Education allowance for your children's school and kindergarten fees
- Outstanding team-building experiences and corporate parties
Your Journey After Applying:
* Interview with the Talent Acquisition team (up to 40 minutes)
- English test (up to 30 minutes)
- Written assessment (1 day)
- Interview with the trainer (15 minutes)
- Final interview (1 hour)
Why Join arenaflex?
* arenaflex is an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you.
- As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.
- arenaflex offers a dynamic and supportive work environment that fosters growth and development.
- Our team is passionate about delivering exceptional results and making a positive impact in the industry.
Ready to Join the arenaflex Team?
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Don't miss the chance to be part of a global leader in the fintech industry and contribute to shaping the future of trading and investing.
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Note:
arenaflex occasionally amends or withdraws jobs and reserves the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy, which describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to arenaflex/arenaflex Group companies around the world. arenaflex Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with arenaflex. Anyone who demands such a fee is not an authorized arenaflex representative and you are strongly advised to refuse any such demand. Apply for this job