Experienced Customer Support Executive - Bangla Speaking

Join arenaflex, a leading global fintech company, and become a part of a diverse and dynamic team that values innovation, teamwork, and customer satisfaction. As an Experienced Customer Support Executive - Bangla Speaking, you will play a vital role in providing exceptional support to our clients, ensuring their trading experience is seamless and enjoyable.

About arenaflex

arenaflex is a global fintech company that has been revolutionizing the financial industry since 2008. With over 2,100 employees from more than 100 nationalities, we pride ourselves on our inclusive and collaborative work environment. Our team is passionate about delivering exceptional customer experiences, and we're committed to providing our traders with the best possible trading experience.

Your Role at arenaflex

As an Experienced Customer Support Executive - Bangla Speaking, you will be responsible for providing support and issue resolution to our existing clients through various communication channels, including live chat, phone calls, and email. You will work closely with our team to ensure that our clients receive timely and accurate responses to their queries. Your role will involve:

• Processing client requests and solving issues via live chat, phone call, and email, while maintaining accuracy and attention to detail.
• Escalating issues to the appropriate specialist when needed, using Salesforce or Jira.
• Updating clients on their request status accordingly.
• Verifying documents submitted by clients within specific regions on an hourly basis.
• Preparing and interpreting reports and documentation as required in the role, with acceptable detail and accuracy.
• Understanding the company's business functions and roles by attending company seminars and meeting the required assessment target.
• Achieving quarterly KPI targets set by the CS manager.
• Performing other ad hoc tasks assigned by the manager.

What Makes You a Great Fit

To succeed in this role, you will need to possess:

• Good communication skills in English and Bangla language.
• Strong client-facing and communication skills.
• Troubleshooting and multitasking skills.
• Customer service orientation.
• A Bachelor's degree in business administration or a related field.
• Self-motivation and high reliability.

What We Offer

At arenaflex, we believe in investing in our employees' growth and well-being.

We offer

• Competitive and attractive compensation.
• Extensive learning opportunities, including professional training and certifications, soft skills development, free English courses, and trading workshops.
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care.
• Generous time off, including 21 days of annual leave and paid sick leave.
• Allowance for sports club memberships or other physical exercise activities.
• Holiday flight tickets and accommodation coverage (within the yearly limit).
• Meal and transportation allowance.
• Education allowance for your children's school and kindergarten fees.
• Outstanding team-building experiences and corporate parties.

Your Journey After Applying

If you're interested in joining our team, here's what you can expect:

• Interview with the Talent Acquisition team (up to 40 minutes).
• English test (up to 30 minutes).
• Written assessment (1 day).
• Interview with the trainer (15 minutes).
• Final interview (1 hour).

Join Our Team

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, apply now to become an Experienced Customer Support Executive - Bangla Speaking at arenaflex.

Important Note

Please note that we occasionally amend or withdraw jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy, which describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to arenaflex/arenaflex Group companies around the world. At arenaflex, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity, or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce. Apply Job! Apply for this job