Retail Customer Service Expert – Remote- BYOD | arenaflex | Remote (United States)

Unlock a World of Possibilities as a Retail Customer Service Expert at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking a talented Retail Customer Service Expert to join our team of passionate professionals who are dedicated to making a difference in the lives of our customers.

About arenaflex

arenaflex is a global, digital business services company that delivers innovative, digitally powered solutions to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force for good in supporting our communities, clients, and the environment.

Benefits of Working with arenaflex

* Paid Training to help you develop the skills you need to succeed

• Competitive Wages that reflect your value to our team
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to recharge and refocus
• Employee wellness and engagement programs to support your physical and mental well-being

You and arenaflex

At arenaflex, we believe that our people are our greatest asset. We're looking for fearless individuals who are inspired to deliver only the best in all that we do. As a Retail Customer Service Expert, you'll be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit!

Work from Home Requirements

* Must be able to provide a personal device (desktop, laptop, or tablet) with Windows 10 or later, Wired Ethernet LAN connection, Internet Connection (Satellite, wireless, and dial-up ISP are not permitted), and a minimum of 4GB RAM

• Internet Connection Requirements:

+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps + Minimum subscribed upload rate equal to or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms + Proof of internet speed required + Clean and quiet workspace

Responsibilities

As a Retail Customer Service Expert, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities include:

• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that we do. To be considered for this role, you'll need:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Be Part of Our arenaflex Family

At arenaflex, it's our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're committed to providing a workplace that's conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Ready to Join the arenaflex Team?

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to become a Retail Customer Service Expert at arenaflex and unlock a world of possibilities. Apply Job! Apply for this job