Experienced Sr. Director, Global Customer Education Services – Empowering Teams through Dynamic Learning Experiences

At arenaflex, we're revolutionizing the way teams work by empowering them to manage projects, automate workflows, and rapidly build new secure solutions using simple no-code tools. As a Sr. Director, Global Customer Education Services, you'll play a pivotal role in shaping the future of customer learning experiences, driving business growth, and fostering a culture of continuous improvement.

About arenaflex

arenaflex is a tech company with a human story to tell. We're passionate about transforming work into dynamic work, unifying collaboration, workflows, and content management into a single flexible, secure, scalable, no-code platform that gives everyone the ability to continuously make an impact. Our mission is to empower teams to compete in a transformed world, and we're looking for a dynamic leader to join our team.

Job Summary

We're seeking an experienced Sr. Director, Global Customer Education Services to lead and inspire a growing team that designs and delivers compelling and impactful learning experiences to our customers and partners. As a key member of our Professional Services team, you'll be responsible for developing and executing a global content and learning strategy that spans modalities and skills, driving business growth, and fostering a culture of continuous improvement.

Key Responsibilities

* Lead the global content and learning strategy for customer training and enablement for arenaflex products and solutions

• Own the development and delivery of learning experiences for all arenaflex products
• Lead and energize a high-performing organization, set a clear vision, and establish a culture of continuous improvement to drive a team of Learning Experience Designers, Instructional designers, and professional trainers to deliver timely, relevant, comprehensive, and effective curricula for diverse audience profiles and segments
• Be responsible for delivering a world-class learner experience, including learners' journey, programs, and offerings, LMS/LXP systems, processes, and policies, and digital touchpoints
• Partner closely with Marketing to execute on the strategy and brand of arenaflex certifications as synonymous with Project, Program Management (PPM) expertise
• Establish, monitor, and achieve key financial and non-financial performance metrics for the Learning function to ensure the program is delivering to brand, community, marketing, and sales goals
• Make arenaflex University integral to the Marketing, Sales, Engineering, and Customer Success organizations to retain and expand the customer base
• Manage cross-functional interlock and lead strategic and operational interlock with Marketing, Sales, Sales Operations, Engineering, and Customer Success
• Partner and align effectively with the Channels team to expand the competency, capacity, and capability of the partner ecosystem
• Innovate with blended learning solutions while aligning with arenaflex's overall knowledge and enablement strategy, including documentation, self-help, and community
• Lead the business-level implementation, enhancement, and support of a Learning Management System in coordination with the global, enterprise-wide effort

Essential Qualifications

* Strong business acumen and prior SaaS/Enterprise Software Customer Training leadership experience

• Excellent collaborator and communicator within and across various levels of the organization
• Strong track record for growing revenue with P&L experience
• Proven leadership skills in motivating and inspiring a team
• Experience designing, managing blended learning and certification programs
• Strong balance of strategic and execution skills
• BA/BS degree required. Advanced degree a plus
• Minimum of 10 years relevant experience

Highly Desirable Qualifications

* Experience creating market value for a Software Certification similar to Cisco/MSFT/VMware/etc

• Experience creating partner/channel momentum for paid training and certification
• Experience in bundling of training and certification into overall company packages as seen at Workday/SFDC/MSFT
• Experience deploying business rules with internal stakeholders to embed training and certifications in license transactions via attach and accounting rules

Work Environment and Company Culture

At arenaflex, we're committed to fostering an inclusive environment where everyone can make a difference and empower others to do the same. We're a place where everyone is welcome – people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. We encourage you to apply even if your experience doesn't precisely match our job description – if your career path has been nontraditional, that will set you apart.

Compensation and Benefits

arenaflex provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market-competitive incentive opportunity and some roles may be eligible for a RSU stock grant upon accepted offer.

US Pay Range

$182,500—$238,750 USD

Equal Opportunity Employer

arenaflex is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, and Japan. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

How to Apply

If you're a dynamic leader with a passion for customer learning experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Job! Apply for this job