Experienced Customer Care Specialist - Remote Energy Services Representative

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a key member of our team, you'll play a vital role in supporting our customers across the nation, providing top-notch service, and promoting energy efficiency programs that make a real difference. If you're a customer-centric professional with a passion for helping others, we want to hear from you!

About arenaflex

arenaflex is a nationwide Energy Services company dedicated to empowering customers to make informed decisions about their energy usage. With a strong commitment to innovation and customer satisfaction, we're constantly seeking talented individuals to join our team. As a remote Customer Care Specialist, you'll be part of a dynamic team that's shaping the future of energy services.

Job Summary

We're seeking an experienced Customer Care Specialist to join our team in North Carolina. As a remote representative, you'll be responsible for providing exceptional customer service, addressing inquiries, and promoting energy efficiency programs. If you're a motivated and customer-focused individual with a passion for energy services, we encourage you to apply.

Key Responsibilities

As a Customer Care Specialist, you'll be responsible for:

• Answering incoming customer telephone calls and logging all calls
• Working across multiple programs and phone lines, with the ability to transfer calls
• Promoting participation in energy efficiency programs that customers may qualify for
• Addressing and resolving customer inquiries, regarding products, services, billing, etc.
• Establishing and maintaining positive working relationships with customers by ensuring a high level of customer service
• Addressing and resolving customer complaints and making recommendations
• Making outgoing calls to customers for scheduling appointments, taking surveys, and promoting a program offering to qualifying customers
• Following up on customer calls not immediately resolved
• Providing accurate and timely information regarding the status of customers' applications and rebate checks
• Entering all required information into computerized systems to create and maintain the customer database
• Providing inside support to Program Manager, Energy Engineers, and Energy Advisors as needed
• Communicating with customers via alternative media
• Maintaining high attendance and punctuality standards

Essential Qualifications

To be successful in this role, you'll need:

• A High School diploma or equivalent
• An Associate's Degree - Preferred
• 1-2 years of previous customer service experience
• Proficient in English and Spanish - Preferred

Skills and Competencies

To excel in this role, you'll need:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and conflict resolution skills
• Proficiency in computerized systems and databases
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Care Specialist, you'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced team members
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment

Work Environment and Company Culture

As a remote Customer Care Specialist, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on a foundation of:

• Collaboration and teamwork
• Innovation and creativity
• Customer-centricity and empathy
• Continuous learning and growth
• Diversity, equity, and inclusion

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A pay range of $19.00 - $21.00
• Medical, dental, and vision benefits
• Critical Illness, Accident, and Hospital benefits
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

Don't miss this opportunity to join our team! Apply by January 14, 2025, to be considered for this exciting role.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and equitable work environment that values diversity, equity, and inclusion. Apply Now! Apply for this job