Experienced Order Processing and Data Entry Specialist – Customer Service Support

At arenaflex, we are committed to delivering exceptional customer experiences and providing innovative solutions to our clients. As a key member of our Customer Service team, we are seeking an experienced Order Processing and Data Entry Specialist to join our dynamic and growing organization. This part-time role will play a vital part in supporting our spare parts sales order management, working with internal and external customers, and ensuring seamless order processing from start to finish.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to various industries. Our mission is to empower our customers with cutting-edge technology, expert knowledge, and exceptional customer support. We are passionate about fostering a culture of collaboration, innovation, and continuous learning, and we are committed to making a positive impact in our community.

Key Responsibilities

As an Order Processing and Data Entry Specialist, you will be responsible for:

• Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
• Processing orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
• Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
• Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
• Updating databases with the status of returned materials issues and accounts for returns inventory.
• Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
• Ensuring service information is accessible by sorting and filing documents/forms.
• Handling requests for additional company materials.
• Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
• Coordinating and performing activities associated with the transfer of consigned material.
• Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.

Essential Qualifications

To be successful in this role, you will need:

• Direct customer support experience, including administrative experience.
• Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
• Proficiency in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software is desired.
• Typical education and experience: Associate degree or equivalent, 1-3 years of related experience.

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience working in a fast-paced customer service environment.
• Knowledge of international trade regulations and customs clearance procedures.
• Familiarity with order management software and systems.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Skills and Competencies

To excel in this role, you will need to possess:

• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to adapt to changing priorities and deadlines.
• Proficiency in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software is desired.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to supporting the growth and development of our employees. As an Order Processing and Data Entry Specialist, you will have opportunities to:

• Develop your skills and knowledge in order processing, data entry, and customer service.
• Work with a dynamic and growing organization that values innovation and collaboration.
• Participate in training and development programs to enhance your skills and knowledge.
• Collaborate with a team of experienced professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

arenaflex is a dynamic and growing organization that values innovation, collaboration, and continuous learning. Our work environment is fast-paced and challenging, but also supportive and inclusive. We offer a range of benefits and perks to support the well-being and success of our employees, including:

• 401k and 401K matching.
• Paid Time Off and Sick Time.
• A generous benefits package that pays 100% of medical, dental, and vision.
• Short Term Disability.

Compensation and Benefits

As an Order Processing and Data Entry Specialist, you will be compensated at a rate of $25.00 - $28.00 per hour, depending on experience. We also offer a range of benefits and perks to support the well-being and success of our employees, including:

• 401k and 401K matching.
• Paid Time Off and Sick Time.
• A generous benefits package that pays 100% of medical, dental, and vision.
• Short Term Disability.

How to Apply

If you are a motivated and experienced Order Processing and Data Entry Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job