Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience at arenaflex

Job Summary:

Join arenaflex, a leading healthcare company, as an Experienced Pharmacy Customer Service Associate and play a vital role in delivering exceptional patient experiences. As a key member of our pharmacy team, you will be responsible for providing courteous, friendly, and efficient service to our customers, while also assisting our pharmacists in the practice of pharmacy. If you have a passion for delivering outstanding customer service and are eager to learn and grow in a dynamic environment, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a healthcare company dedicated to providing high-quality products and services to our customers. Our mission is to improve the health and well-being of our patients, while also delivering exceptional customer experiences. We are committed to creating a positive and supportive work environment that fosters growth, learning, and collaboration among our team members.

Key Responsibilities:

As an Experienced Pharmacy Customer Service Associate, you will be responsible for:

Customer Experience:

+ Engage customers and patients by greeting them and offering assistance with products and services. + Resolve customer issues and answer questions to ensure a positive customer experience. + Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.

Operations:

+ Provide customers with courteous, friendly, fast, and efficient service. + Recommend items for sale to customers and recommend trade-up and/or companion items. + Register customer purchases on assigned cash register, collect cash, and distribute change as requested. + Process voids, returns, rain checks, refunds, and exchanges as needed. + Keep counters and shelves clean and well-merchandised, take inventory, and maintain records.

Pharmacy Support:

+ Assist pharmacists in scheduling and maintaining work flow. + Utilize pharmacy systems to enter patient and drug information, ensuring information is entered correctly. + Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs. + Verify medicine is correct and check for possible interactions. + Report prescription errors to pharmacist on duty and adhere to Company policies and procedures.

Additional Responsibilities:

+ Handle telephone calls that do not require personal attention of the pharmacist. + Process manual claims for third-party program prescription services in a timely and efficient manner. + Assist and support Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals. + Maintain knowledge of Company asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs. + Ensure compliance with state and local laws regarding regulated products.

Essential Qualifications:

* High school diploma or equivalent required; pharmacy technician certification (PTCB) or state registration preferred.

• Previous experience in a pharmacy or retail environment preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong attention to detail and accuracy.
• Ability to lift up to 25 pounds and stand for long periods.

Preferred Qualifications:

* Previous experience in a pharmacy or retail environment with a focus on customer service.

• Knowledge of pharmacy systems and equipment.
• Certification in pharmacy technology (PTCB) or state registration.
• Experience with inventory management and asset protection techniques.

Skills and Competencies:

* Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong attention to detail and accuracy.
• Ability to lift up to 25 pounds and stand for long periods.
• Knowledge of pharmacy systems and equipment.
• Certification in pharmacy technology (PTCB) or state registration.

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program for pharmacy technicians, including PTCB certification and continuing education credits.

• Opportunities for career advancement and professional growth within the company.
• Collaborative and supportive work environment that fosters learning and development.
• Competitive compensation and benefits package.

Work Environment and Company Culture:

* arenaflex is committed to creating a positive and supportive work environment that fosters growth, learning, and collaboration among our team members.

• Our company culture values diversity, inclusion, and respect for all individuals.
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.

Compensation, Perks, and Benefits:

* Competitive hourly rate.

• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for career advancement and professional growth.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job