Job Title: Compassionate Customer Service Healthcare Representative - Statewide in Florida

Join arenaflex, a Premier Customer Experience Partner, in Delivering Exceptional Healthcare Services

At arenaflex, we're passionate about revolutionizing the customer experience, and we're looking for talented individuals to join our team as Customer Service Healthcare Representatives. As a key member of our statewide team in Florida, you'll play a vital role in helping our customers navigate the complexities of healthcare, providing empathetic support, and making a real difference in their lives.

About arenaflex

arenaflex is a leading customer experience partner to Fortune 100 and 500 companies, with a 30+-year track record of reimagining the customer experience to meet evolving expectations. Our expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. With over 20 geographic hubs and approximately 20,000 colleagues worldwide, we're committed to delivering next-generation customer experiences on behalf of our clients.

What We Do

As a Customer Service Healthcare Representative, you'll be the face of arenaflex, providing exceptional support to our customers through a wide range of healthcare-related inquiries. Your calls will include, but are not limited to, detailed reviews and change requests on member insurance plans, healthcare screening or appointment scheduling, assisting members with finding a primary care physician in their network, and more. You'll also handle both inbound calls and outbound campaigns to inform our customers about changes that may affect them.

Real-Life Impact

We're not just about answering calls; we're about making a real difference in our customers' lives. Our team's dedication to exceptional service was exemplified in a recent situation where an elderly customer was struggling to buy groceries due to a misunderstanding about her monthly stipend. Our team sprang into action, working together with our partners to refresh her stipend and provide her with enough funds to buy groceries for the month. It was a truly heartwarming experience that showcases the real-life impact we can have on our customers' lives.

What We Expect from You

We're looking for individuals who share our passion for delivering exceptional customer experiences. To succeed in this role, you'll need:

• Education: A high school diploma or GED is required.
• Typing Skills: You should be able to type 30 words per minute.
• Technical Proficiency: This position requires you to toggle back and forth between multiple systems while communicating with the customer. You'll need to have intermediate/advanced technical proficiency.
• Availability: You'll need to be available to work between 7am-2am EST, 7 days a week.
• Pay Expectation: Our healthcare pay rates start at $13/hr in training, with pay rates varying by program fit during selection consideration.

Working from Home

We offer the flexibility to work from home, but you'll need to meet our requirements:

• Residency: You must reside in Florida.
• Computer Equipment: You'll need a PC or laptop running Windows 10 operating system, high-speed internet with a minimum download speed of 10 Mbps and a minimum upload speed of 6 Mbps, and a VoIP USB Headset with microphone and a Web Cam for Training.
• Dedicated Workspace: You'll need a dedicated workspace in your home that is free of background noise and distractions.

What We Offer

At arenaflex, we're committed to providing a fun and high-performing culture that supports the growth and development of our colleagues. As a Customer Service Healthcare Representative, you'll enjoy:

• Competitive Pay: Our healthcare pay rates start at $13/hr in training, with pay rates varying by program fit during selection consideration.
• Flexible Work Arrangements: We offer the flexibility to work from home, with the option to work in our offices if you prefer.
• Opportunities for Growth and Development: We're committed to helping you grow and develop your skills, with opportunities for advancement and professional growth.
• A Fun and Supportive Culture: We're a high-performing team that's passionate about delivering exceptional customer experiences.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we want to hear from you! Apply now to join our team as a Customer Service Healthcare Representative and take the first step towards a rewarding career with arenaflex.

Apply Now!

About arenaflex's Commitment to Diversity and Inclusion

arenaflex is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.