Experienced Ramp Agent (Customer Service Agent) - DCA at arenaflex

Join the arenaflex Team and Take Your Career to New Heights

At arenaflex, we're on a mission to deliver exceptional customer experiences and ensure that our customers' baggage and cargo arrive safely and on time. As a Ramp Agent, you'll play a vital role in our success, working closely with our customers and team members to provide top-notch service. If you're passionate about delivering exceptional customer experiences, working in a fast-paced environment, and advancing your career, we want to hear from you!

About arenaflex

arenaflex is a leading airline that's dedicated to providing safe, reliable, and efficient air travel to millions of passengers around the world. Our commitment to excellence is reflected in our values of Care, Integrity, Resilience, and Servant Leadership, which guide everything we do. At arenaflex, we believe that our people are our greatest asset, and we're committed to helping them grow and succeed in their careers.

Key Responsibilities

As a Ramp Agent, you'll be responsible for ensuring that our customers' baggage and cargo arrive safely and on time. Your daily tasks will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customers' destination.

Work Environment and Schedule

As a Ramp Agent, you'll work in a fast-paced environment, often in harsh weather conditions. Your schedule will be based on operational needs, with shifts ranging from early morning to overnight. You'll work between 20 and 40 hours per week, depending on your seniority. Each station is different based on its individual flight schedule, so you'll need to be flexible and adaptable.

Benefits and Perks

At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 – March 31).
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
• Non-birthing parents are eligible for 2-weeks of paid parental leave.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits.
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, and auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed

To be successful as a Ramp Agent, you'll need to:

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Have a valid driver's license.
• Proficiency in English.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

What Will Give You a Competitive Edge

While not required, having the following qualifications will give you a competitive edge:

• N/A

Join the arenaflex Team Today!

If you're passionate about delivering exceptional customer experiences, working in a fast-paced environment, and advancing your career, we want to hear from you! Apply now to become a Ramp Agent at arenaflex and take your career to new heights! Apply Job! Apply for this job