Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

Join arenaflex, a leading provider of business services and solutions, as a Retail Customer Service Associate in our dynamic and customer-focused team. As a key member of our retail store team, you will play a vital role in delivering exceptional customer experiences, providing expert advice on print, signs & graphics, and shipping services, and ensuring the smooth operation of our store.

About arenaflex

arenaflex is a global leader in business services and solutions, providing a wide range of services to individuals, businesses, and organizations. Our mission is to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. We strive to create a work environment that is inclusive, diverse, and supportive of our team members' growth and development.

Job Summary

As a Retail Customer Service Associate, you will be responsible for delivering exceptional customer experiences, providing expert advice on print, signs & graphics, and shipping services, and ensuring the smooth operation of our store. You will work closely with our customers to understand their needs, provide solutions, and ensure that they are satisfied with our services. You will also be responsible for operating and maintaining a wide variety of equipment, moving boxes and equipment, stocking materials, managing the production queue and output, managing complex projects, managing retail supply, and completing assigned tasks based on priority.

Key Responsibilities

* Deliver exceptional customer experiences by providing expert advice on print, signs & graphics, and shipping services

• Work closely with customers to understand their needs, provide solutions, and ensure that they are satisfied with our services
• Operate and maintain a wide variety of equipment, including printing, binding, and other related equipment
• Move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, and manage retail supply
• Complete assigned tasks based on priority, including taking orders, coordinating activities in the store, providing pricing and product information, and recommending appropriate FedEx Office products and services
• Maintain a safe, clean, and orderly retail store, including cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies
• Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Follow FedEx Office standard operating procedures, as well as adhere to legal, HR, safety, customer service, and security policies and procedures

Essential Qualifications

* High school diploma or equivalent education

• 6+ months of specialized experience in a retail or customer service environment
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business

Preferred Qualifications

* Previous experience in a retail or customer service environment

• Knowledge of print, signs & graphics, and shipping services
• Ability to work in a team environment and provide excellent customer service
• Ability to operate a Point of Sale terminal (POS) and process financial transactions
• Ability to lift up to 55 pounds and move boxes and equipment

Career Growth Opportunities and Learning Benefits

As a Retail Customer Service Associate at arenaflex, you will have the opportunity to develop your skills and knowledge in a dynamic and customer-focused environment. You will work closely with our experienced team members to learn about our services and products, and you will have the opportunity to take on new challenges and responsibilities as you grow in your role. We offer a range of training and development programs to help you achieve your career goals, including on-the-job training, classroom training, and online learning opportunities.

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of our team members' growth and development. We strive to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team members are our greatest asset, and we are committed to providing them with the resources and support they need to succeed.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. We also offer a range of perks, including a discount on our services and products, and access to our employee assistance program.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your resume and a cover letter explaining why you are the ideal candidate for this position. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

Accommodations

arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

Pay Transparency

arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here. Apply Job! Apply for this job