Customer Experience Champion II - Empowering Exceptional Customer Journeys at arenaflex

At arenaflex, we're on a mission to revolutionize the way we connect with our customers, empowering them to achieve their goals and live their best lives. As a Customer Experience Champion II, you'll play a pivotal role in shaping the future of customer service, driving innovation, and delivering exceptional experiences that exceed our customers' expectations. Join the arenaflex V Team Life At arenaflex, we're not just a company - we're a community of passionate individuals who share a common purpose: to power and empower the lives of our customers. Our V Team is a dynamic network of people who anticipate, lead, and believe that listening is where learning begins. We come together in times of crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always. Transforming the Way We Connect arenaflex is one of the world's leading providers of training, technology, and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we're moving the world forward - and you can too. What You'll Be Doing As a Customer Experience Champion II, you'll be responsible for resolving customer needs through first-contact resolution and enhancing customer experiences with an emphasis on discovery, efficiency, and quality in your day-to-day activities. Your key responsibilities will include: * Handling and resolving customer concerns, while educating customers with varying complexity levels of device-related inquiries. * Turning every contact into a sell or save opportunity with a premium experience so customers will want to stay loyal to arenaflex. * Embracing the Service Plus mindset by resolving customer concerns and future concerns. * Providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights. * Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for the customers in your queue. * Serving as a brand ambassador and advocate for customers newly joined to arenaflex, throughout every contact and highlighting all that arenaflex has to offer through our products and services. * Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees. * After issues have been resolved, identifying plans and services that would suit customer needs in order to prevent future contacts. Where You'll Be Working You'll work from home in this remote role, with occasional in-person training and meetings. Your home must be located within the contiguous United States, and you'll need to meet specific home office requirements, including a private workspace, minimum internet speed, and a dedicated desk for the required equipment provided. What We're Looking For To be eligible for this position, you'll need to have: * A Bachelor's degree or one or more years of customer service experience. * One or more years of sales experience. * Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A. * A strong sales acumen with a track record of meeting or exceeding revenue goals. * The ability to promote and provide solutions about arenaflex products, including phone, home internet, and other services on each call, with the ability to meet and exceed monthly sales targets. * Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business. * The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs. Even better if you have: * A degree. * Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel). * Experience troubleshooting hardware, software, applications, network, and device issues. * Experience promoting and upselling products or services. Home Office Requirements In this remote role, you'll work from home with occasional in-person meetings and training. Your home office must meet specific requirements, including: * A dedicated quiet and private workspace. * Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). * Wireless connections, satellite, or DSL are not acceptable. * Verizon conducts periodic home audits via webcam to ensure your workspace meets requirements. * The ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections. Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Apply Now If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Join our V Team and be part of a community that's shaping the future of customer service. Apply now and take the first step towards an exciting career at arenaflex! ```html

Customer Experience Champion II - Empowering Exceptional Customer Journeys at arenaflex

At arenaflex, we're on a mission to revolutionize the way we connect with our customers, empowering them to achieve their goals and live their best lives. As a Customer Experience Champion II, you'll play a pivotal role in shaping the future of customer service, driving innovation, and delivering exceptional experiences that exceed our customers' expectations.

Join the arenaflex V Team Life

At arenaflex, we're not just a company - we're a community of passionate individuals who share a common purpose: to power and empower the lives of our customers. Our V Team is a dynamic network of people who anticipate, lead, and believe that listening is where learning begins. We come together in times of crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always.

Transforming the Way We Connect

arenaflex is one of the world's leading providers of training, technology, and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we're moving the world forward - and you can too.

What You'll Be Doing

• Handling and resolving customer concerns, while educating customers with varying complexity levels of device-related inquiries.
• Turning every contact into a sell or save opportunity with a premium experience so customers will want to stay loyal to arenaflex.
• Embracing the Service Plus mindset by resolving customer concerns and future concerns.
• Providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights.
• Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for the customers in your queue.
• Serving as a brand ambassador and advocate for customers newly joined to arenaflex, throughout every contact and highlighting all that arenaflex has to offer through our products and services.
• Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees.
• After issues have been resolved, identifying plans and services that would suit customer needs in order to prevent future contacts.

Where You'll Be Working

You'll work from home in this remote role, with occasional in-person training and meetings. Your home must be located within the contiguous United States, and you'll need to meet specific home office requirements, including a private workspace, minimum internet speed, and a dedicated desk for the required equipment provided.

What We're Looking For

• A Bachelor's degree or one or more years of customer service experience.
• One or more years of sales experience.
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A.
• A strong sales acumen with a track record of meeting or exceeding revenue goals.
• The ability to promote and provide solutions about arenaflex products, including phone, home internet, and other services on each call, with the ability to meet and exceed monthly sales targets.
• Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business.
• The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs.

Even Better If You Have

• A degree.
• Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel).
• Experience troubleshooting hardware, software, applications, network, and device issues.
• Experience promoting and upselling products or services.

Home Office Requirements

• A dedicated quiet and private workspace.
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you).
• Wireless connections, satellite, or DSL are not acceptable.
• arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements.
• The ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Apply Now

If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Join our V Team and be part of a community that's shaping the future of customer service. Apply now and take the first step towards an exciting career at arenaflex!

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