Experienced Overnight Customer Service Representative – Urgent Response Team at arenaflex

Join arenaflex, a leading home services provider in the Denver metro, as an Overnight Customer Service Representative and be part of a dynamic team that delivers world-class plumbing, electrical, and HVAC services to our customers. As a key member of our Urgent Response Team, you will play a critical role in ensuring that our customers receive prompt and exceptional service, even in the most urgent situations.

About arenaflex

arenaflex was founded in 2013 with a vision to revolutionize the home services industry by providing top-notch services and unparalleled customer experience. We have grown rapidly, and our commitment to excellence has earned us a reputation as a trusted partner for homeowners in the Denver metro. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks.

The Opportunity

As an Overnight Customer Service Representative, you will be responsible for answering incoming calls from customers, assessing their needs, and dispatching technicians to job sites. You will work closely with our team to ensure that our customers receive the best service possible, even in the most urgent situations. This role requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Our Work Environment and Culture

At arenaflex, we believe in creating a work environment that is supportive, inclusive, and empowering. Our team members are encouraged to take ownership of their work, share their ideas, and grow professionally. We offer a flexible work schedule, with the option to work from home 90% of the time and in-office twice per month. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks.

Responsibilities

As an Overnight Customer Service Representative, your key responsibilities will include:

• Answering inbound calls from prospective and current customers
• Accurately entering customer and appointment information into our computer system
• Scheduling appointments
• Dispatching on-call technicians to urgent customer needs
• Providing exceptional customer service, even in the most urgent situations
• Collaborating with our team to ensure that our customers receive the best service possible

Preferred Qualifications

* Previous call center, customer service, or dispatching experience

• Clear written and verbal communication skills
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma or equivalent
• Willingness to undergo a background check and drug test in accordance with state and federal law

Requirements

* High school diploma or equivalent

• Willingness to undergo a background check and drug test in accordance with state and federal law

Schedule and Location

* Schedule: Friday - Monday, 7 PM - 7 AM

• Location: Mostly remote, onsite twice per month. 16360 Table Mountain Parkway, Golden CO 80403

Compensation and Benefits

* $18/hour + bonus (average of 45 hours per week)

• Health (with a fully company-paid option), dental, vision, and life insurance
• 401k
• 40 hours of PTO + 1 PTO Day in your birthday month
• 6 Sick/Personal Days

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our team members' growth and development. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your career goals. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks.

Why Join arenaflex?

* Be part of a dynamic team that delivers world-class services to our customers

• Enjoy a flexible work schedule, with the option to work from home 90% of the time and in-office twice per month
• Receive competitive compensation and benefits, including health insurance, 401k, and PTO
• Enjoy a supportive and inclusive work environment, with opportunities for growth and development
• Make a difference in the lives of our customers, every day

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [arenaflex careers page]. We look forward to hearing from you! Apply for this job