Evening Customer Care Associate - Full Time (10% Rate Differential)

Are you a customer service enthusiast with a passion for helping others? Do you thrive in a dynamic and supportive work environment where you can grow your career and make a real difference in people's lives? Look no further! arenaflex is seeking a highly motivated and customer-focused Evening Customer Care Associate to join our award-winning team.

About arenaflex

arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we have been dedicated to helping our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.

Why Join arenaflex?

* We are a company that truly cares about our employees and our members. We believe in creating a supportive and inclusive work environment where everyone can thrive.

• We offer comprehensive training and development programs to help you build the skills and knowledge you need to succeed in your role and grow your career.
• We are committed to diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and respected.
• We offer a total rewards package that includes robust medical coverage, dental and vision benefits, tuition assistance, a 401(k) savings plan with company match, paid time off, paid holidays, employee assistance programs, and wellness programs.

Job Summary

As an Evening Customer Care Associate, you will play a critical role in providing guidance, direction, and support to our valued members as they navigate the healthcare system. You will be responsible for answering a variety of incoming calls from members regarding their healthcare questions and other inquiries, building rapport with callers using a friendly, courteous, and professional manner, verifying and collecting demographics and updating systems as necessary, determining and executing the best resolution to assist the member based on their needs or requests, connecting members to appropriate areas both internally and externally, managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors, and performing other duties and projects as assigned by management.

Responsibilities

* Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries

• Build rapport with callers using a friendly, courteous, and professional manner
• Verify and collect demographics and update systems as necessary
• Determine and execute the best resolution to assist the member based on their needs or requests
• Connect members to appropriate areas both internally and externally
• Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Perform other duties and projects as assigned by management

Requirements

* High School Degree or GED required

• Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong Communication skills
• Problem-solving/issue resolution
• Multitasking skills

Work Environment and Culture

* Work from home as a remote associate

• Comprehensive new-employee training program to help you develop the knowledge and skills you need to succeed in your role and support our members
• Collaborative and supportive work environment where you can grow your career and make a real difference in people's lives
• Opportunities for career growth and advancement
• Recognition and rewards for outstanding performance

Compensation and Benefits

* Hourly rate starting at $16.00

• Comprehensive benefits package, including robust medical coverage, dental and vision benefits, tuition assistance, a 401(k) savings plan with company match, paid time off, paid holidays, employee assistance programs, and wellness programs
• Opportunities for career growth and advancement

How to Apply

If you are a motivated and customer-focused individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about arenaflex and our mission to make healthcare easier for our members. You can also apply directly through our website by clicking on the "Apply Job" button.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and we are committed to the principles of Equal Employment Opportunity.

VEVRAA Federal Contractor

arenaflex is a VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c) Apply Job! Apply for this job