Experienced Customer Experience Advisor (Part-Time) – Remote, Nashville

At arenaflex, we're on a mission to revolutionize the way people experience eyewear and vision care. As a Customer Experience Advisor, you'll play a vital role in delivering exceptional service to our customers, helping them find the perfect pair of glasses, and making a meaningful impact on their lives. If you're passionate about creating unforgettable experiences, have a knack for problem-solving, and thrive in a dynamic, remote work environment, we want to hear from you!

What You'll Do:

As a Customer Experience Advisor at arenaflex, you'll be the face of our brand, providing top-notch support to customers via email and live chat. Your responsibilities will include:

• Delivering nothing-but-wonderful customer service by responding to customer inquiries, resolving issues, and providing personalized recommendations
• Learning our internal management system to efficiently process sales orders, manage customer relationships, and stay up-to-date on product information
• Utilizing internal communication software to collaborate with teammates, management, and other departments, ensuring seamless communication and a cohesive customer experience
• Identifying trends and pain points, and developing innovative solutions to optimize each customer's experience
• Staying energized and motivated in a high-volume work environment with limited supervision, while maintaining a high level of organization and attention to detail

Who You Are:

We're looking for a self-starter who takes ownership of their work and is passionate about delivering exceptional customer experiences. As a Customer Experience Advisor at arenaflex, you'll be:

• A creative and innovative problem solver who thinks outside the box and continually seeks ways to improve processes and customer interactions
• A sensitive and skillful communicator who can adapt their tone and communication style to suit different audiences and situations
• Eager to learn new technology systems and procedures, with a willingness to take on new challenges and responsibilities
• Highly proficient in navigating multiple tabs and windows, with a keen eye for detail and a knack for multitasking
• Able to work independently in a remote environment, with minimal supervision, and maintain a high level of productivity and motivation
• Excited to represent arenaflex and facilitate meaningful customer interactions, with a passion for building strong relationships and delivering exceptional service

Requirements:

To succeed as a Customer Experience Advisor at arenaflex, you'll need to meet the following requirements:

• Be available to attend a virtual two-week onboarding via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome)
• Have a quiet workspace with minimal noise (i.e., home office) in which you'll fulfill your shifts
• Be able to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
• Be available evenings and weekends, including during the holiday season
• Have a reliable high-speed internet connection with access to your router (a laptop and all necessary equipment will be provided)
• Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Extra Credit:

While not required, we encourage applicants with:

• Customer service experience
• Experience working from home

About Us:

At arenaflex, we're driven by a passion for innovation, a commitment to inclusivity, and a desire to make a meaningful impact on people's lives. We believe that everyone deserves access to quality eyewear and vision care, regardless of their background or financial situation. Our Buy a Pair, Give a Pair program has distributed over eight million pairs of glasses to people in need, and we're committed to continuing this mission.

Our Culture:

We're a company that values creativity, empathy, and innovation. Our team is made up of curious, kind folks who are passionate about making a difference. We believe in transparency, equity, and inclusivity, and we're committed to building a workplace where everyone can bring their authentic selves and feel valued and engaged.

Benefits:

As a Customer Experience Advisor at arenaflex, you'll enjoy:

• Competitive hourly rate of $13.00
• Opportunity to work in a dynamic, remote environment with minimal supervision
• Comprehensive training and onboarding program
• Access to cutting-edge technology and tools
• Collaborative and inclusive team environment
• Opportunities for professional growth and development
• Flexible scheduling and work-life balance
• And more!

How to Apply:

If you're passionate about delivering exceptional customer experiences and are excited about the opportunity to join our team, please apply through our website. We can't wait to hear from you! Apply Now! Apply for this job