Experienced Seasonal Customer Care Representative – Equine Industry Expertise for arenaflex
Job Summary:
Join arenaflex, a leading direct-to-consumer ecommerce Equine business, as a Seasonal Customer Care Representative. As a remote employee, you will play a vital role in supporting our customers during our busy season, leveraging your passion for horses and equine health to provide exceptional customer service. If you're a horse enthusiast with a strong work ethic and a knack for building relationships, we invite you to come and write the next chapters of our story with us.
Company Overview:
arenaflex is on a mission to create a world where every horse thrives, living its best life every day. Based in Plymouth, Massachusetts, we specialize in patented subscription-based supplements known as "SmartPaks." Since 1999, we've connected the equine community through our passion and love for horses and their health. Our story is being written by remarkable people with innovative ideas who are the inspiration and foundation for our future success.
About the Role:
As a Seasonal Customer Care Representative, you will be part of our dynamic call center team, working remotely to support our customers during our busy season. This role is an exciting opportunity to join our team and make meaningful contributions every day. You will have the chance to grow, innovate, and feel supported in building a rewarding career.
Key Responsibilities:
* Provide exceptional customer service to SmartPak customers over the phone, partnering with them to make recommendations and provide creative solutions
* Promote brand loyalty by providing solutions to SmartPak customers for their equestrian needs
* Increase sales of SmartPaks, supplement subscriptions, and tack and equipment by demonstrating an expertise in our current product assortment
* Cultivate relationships with our customers by providing exemplary customer service
* Drive brand-building initiatives through the execution of marketing programs and promotions
* Provide accurate account management and follow-up based on customer needs
Requirements:
* 5+ years of hands-on equine experience - this one is a must! Our customers are horse people, so you need to be, too.
* Focus and passion for helping customers and their horses
* Sophisticated verbal and written communication skills
* Technologically savvy with working knowledge of Microsoft Office, including Word, Excel, and Outlook
* Aptitude to quickly learn and confidently navigate new computer systems
* Ability to offer creative and out-of-the-box solutions
* Proficient time management and organizational skills
* Confident, risk-taker with a great sense of humor
* Exhibits sales aptitude and willingness to improve upon these skills
* Comfortable working independently, as well as in a group
* Ability to stay motivated in a remote environment
* Customer service experience preferred
* Telephone and/or retail background are a plus
Remote Technology Requirements:
* Remote position requires access to high-speed Cable or Fiber Optic internet with a modem or wireless box. Connection must be hard-lined into modem or wireless box; arenaflex will provide a standard 4-foot CAT-6 line. Candidates with Satellite and DSL internet will not be considered as these connections are NOT compatible with arenaflex's internet phone system.
* Must own a mobile device that has the capability to download and access the Okta Verify application (free app).
* Applicant or a member of their household must be personally responsible for the bill received from their internet service provider in the event any IP address modifications are needed
Benefits:
* Competitive salary range: $13.17 - $21.92
* Sales Positions are eligible for a Variable Incentive
* 401k savings & company match
* Paid time off
* Paid holidays
* Maternity leave
* Parental leave
* Military leave
* Other leaves of absence
* Health, dental, and vision benefits
* Health savings accounts
* Flexible spending accounts
* Life & disability benefits
* Identity theft protection
* Pet insurance
* Certain positions may include eligibility for a short term incentive plan
About arenaflex:
arenaflex is an affiliate of Covetrus. Covetrus is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
How to Apply:
If you're a horse enthusiast with a strong work ethic and a knack for building relationships, we invite you to come and write the next chapters of our story with us. Apply now to become a Seasonal Customer Care Representative at arenaflex.