Part-time Customer Support Representative – Chat
Join arenaflex's dynamic team and embark on a rewarding career in customer support!
Are you a people person with a passion for technology and great customer service? Do you enjoy working in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking a Part-time Customer Support Representative – Chat to join our team and help us deliver exceptional experiences to our customers.
About arenaflex
arenaflex is a leading provider of innovative solutions for the automotive industry. Our mission is to empower dealerships with the tools and expertise they need to succeed in today's competitive market. We're a relaxed, yet professional and fun environment to work in, where our team members are encouraged to grow, learn, and thrive.
Responsibilities
As a Part-time Customer Support Representative – Chat, you will be the face of arenaflex, engaging with customers via online chat and providing them with accurate information about our products and services. Your goal will be to turn conversations into leads that help our clients generate revenue. Your responsibilities will include:
- Managing a wide variety of customer inquiries via online chat
- Providing accurate information about the products and services via online chat
- Narrowing down on appointment information to schedule appointments
- Capturing customer contact information for lead generation and client review
- Summarizing interactions based on customer needs for client review
- Developing and maintaining a knowledge base of the evolving products and services
Qualifications
To succeed in this role, you'll need:
- Previous experience in retail customer service or the automotive industry (preferred but not necessary)
- Intermediate internet and window-based computer skills
- Strong ability to multitask (gaming experience is a plus!)
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
Requirements
To be considered for this role, you'll need to:
- Have excellent written and verbal communication skills
- Be able to adapt to change and enjoy a quick-paced work environment
- Be available to work 4-hour time blocks daily
- Attend 5 weeks of training Monday – Friday from 4PM – 8PM
- Be flexible with scheduling after completion of training
- Be able to work a minimum of 16+ hours per week
- Be able to type at least 35 WPM (40 and above is preferred)
- Possess a positive and professional demeanor
Benefits
As a member of our team, you'll enjoy:
- Great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch
- A fitness center and onsite medical center
- A wide variety of sports and social leagues to participate in after work
- Volunteering initiatives through our Associate Foundation
- A non-smoking environment that promotes a healthy lifestyle
- Equal opportunities for growth and development
Why join arenaflex?
At arenaflex, we're passionate about delivering exceptional experiences to our customers. We're a dynamic team that's always looking for ways to improve and innovate. If you're a motivated and customer-focused individual who is looking for a rewarding career in customer support, we'd love to hear from you!
How to apply
If you're ready to take the next step in your career and join our team, please submit your application through our website. We can't wait to hear from you!
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