Experienced Medical Customer Service Representative – Remote Opportunity at arenaflex
At arenaflex, we're dedicated to revolutionizing the medical billing and claims investigation industry with innovative solutions and exceptional customer service. As a leading provider of medical billing and claims services, we're seeking a highly motivated and customer-focused Medical Customer Service Representative to join our remote team. If you're passionate about delivering outstanding patient experiences and have a strong background in medical billing and claims processing, we invite you to apply for this exciting opportunity.
About arenaflex
arenaflex is a forward-thinking company that's committed to providing top-notch medical billing and claims services to our clients. Our team of experts is passionate about delivering exceptional results and building long-lasting relationships with our patients and clients. With a strong focus on innovation, customer satisfaction, and employee growth, we're creating a dynamic and supportive work environment that fosters collaboration, creativity, and success.
Job Summary
As a Medical Customer Service Representative at arenaflex, you'll play a vital role in helping patients understand their financial responsibilities and resolving their Self-Pay balances. You'll work closely with patients to establish payment plans, update insurance coverage, and provide exceptional customer support. If you're a goal-driven, hard-working individual with excellent communication and customer service skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Help patients understand their financial responsibilities in a helpful and non-threatening manner
- Take inbound and make outbound calls to patients regarding outstanding balances
- Meet or exceed established metric goals
- Follow established procedures to resolve patient account balances:
+ Identify consumer payment plans + Utilize call scripts provided + Set up consumer payments over the phone + Document all conversations electronically on company and/or client systems
- Assist patients in determining eligibility for financial assistance programs and/or bank loans when applicable
- Provide information to Client Services as needed
- Understand and fully comply with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Minimum Requirements
* High School Diploma or equivalent
- Willingness to submit for a background check
- Characterize high integrity
- Excellent interpersonal, verbal, and written communication skills
Preferred Qualifications
* Ability to work successfully in a fast-paced environment
- Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA
- Experience with medical billing/claims processing
- Proficient in PC-based applications (Microsoft Outlook, Word, and Excel)
- Time management and sound decision-making skills
- Positive attitude and demonstrate teamwork
- Strong organizational and problem-solving skills
- Provide excellent customer service in a variety of situations, including those that escalate
- Ability to use strong attention to detail and data management skills
What We Offer
* Full comprehensive Paid Training Program (3+ weeks)
- Medical, Dental, and Vision insurance
- HSA and FSA available
- 401(K) plans with company match
- PTO and Paid holidays
- Employer-paid life insurance and long-term disability
- Internal company growth
- Steady work schedule
Compensation
* $15-$17 per hour based on experience
Why Join arenaflex?
At arenaflex, we're committed to creating a positive and supportive work environment that fosters collaboration, creativity, and success. Our team is passionate about delivering exceptional results and building long-lasting relationships with our patients and clients. If you're a motivated and customer-focused individual who's passionate about making a difference in the medical billing and claims industry, we invite you to join our team.
How to Apply
If you're a motivated and customer-focused individual who's passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran or any other federal, state, or local protected class.
Job Type
Full-time
Education
High School or better
Pay
$15.00 - $17.00 per hour Apply for this job