Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support

At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.

About arenaflex

arenaflex is a leading innovator in the tech industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about technology, collaboration, and customer satisfaction, and we're committed to creating a work environment that's inclusive, supportive, and fun. If you're a tech-savvy individual who's passionate about helping others, we want to hear from you!

Job Summary

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for providing Tier I support and customer assistance for our mobile application, troubleshooting issues, and resolving problems in a timely and efficient manner. You'll work closely with our team to ensure that our customers receive the best possible experience, and you'll be an integral part of our incident management process.

Responsibilities

* Provide Tier I support and customer assistance for our mobile application, responding to customer inquiries and resolving issues in a timely and efficient manner.

• Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems, using your technical expertise and diagnostic tools to identify and fix issues.
• Install the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless user experience.
• Employ Incident Management procedures to enter tickets into our required tracking system, ensuring that issues are properly documented and resolved.
• Collaborate with our team to identify and resolve recurring issues, and to develop and implement process improvements.
• Participate in training and professional development opportunities to stay up-to-date with the latest technologies and best practices.

Minimum Qualifications

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.

• OR
• Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

* Jira experience.

• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store experience.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

What We Offer

* Competitive salary and benefits package.

• Opportunity to work with a leading innovator in the tech industry.
• Collaborative and dynamic work environment.
• Professional development and training opportunities.
• Flexible work schedule, with the option to work remotely from anywhere in Colorado.
• Access to the latest technologies and tools.
• Recognition and rewards for outstanding performance.

Work Environment and Culture

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and fun. We believe in the importance of work-life balance, and we offer flexible scheduling and remote work options to ensure that our employees can thrive in their personal and professional lives. Our team is passionate about technology, collaboration, and customer satisfaction, and we're dedicated to creating a culture that's driven by innovation, creativity, and a commitment to excellence.

How to Apply

If you're a motivated and tech-savvy individual who's passionate about helping others, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're dedicated to creating a work environment that's inclusive, supportive, and respectful of all employees.

Contact Information

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon! [insert contact information]

Apply Now

Ready to take the next step in your career and join our team at arenaflex? Click the link below to apply now and become a part of our dynamic and innovative team! Apply Job! Apply for this job